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FLEX Senior Product Manager, Groups
2 months ago
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
This is a temporary position.
As a senior product manager on the Marriott.com Groups Product team, you will join a top-notch team proudly serving as digital concierges at the "World's Favorite Travel Company" for millions of customers in over 30 languages worldwide.
In this critical role, you will be responsible for driving the strategy and execution for a suite of group commerce products that span discovery and search, lead generation, booking fulfillment and payment support, which are used by our guests, planners and associates worldwide. Marriott's Group Digital Products are critical tools for hotels to drive profitable revenue and enable operational efficiencies for managing group reservations for corporate events, weddings, and other group travel functions.
You will partner with internal and external experts to evolve a portfolio of Group products and drive product features that generate both customer and business value. The ideal candidate will be skilled at creating detailed product documentation, analyzing performance data and user feedback to extract insights, and guiding the daily activities of our cross-functional team to ensure a high-quality product. We value candidates that are passionate about user experience and relentlessly push to understand global customer needs via a test-and-learn approach.
CANDIDATE PROFILE
Required Education and Experience
• Undergraduate degree in Computer Science, Marketing, Business Administration, Hotel and Restaurant Management, related major, or equivalent experience/education
• 5 years' experience in digital products/technology, sales and marketing, management operations, or related professional area
• 3 years' product management experience
• 1 years' eCommerce experience
Preferred Qualifications
• Experience in working an Agile/Scrum software development environment
• Ability to produce artifacts such as product requirements documents, epics, and user stories that are actionable and clear for cross-functional team members;
• Experience distilling a high-level product roadmap into an actionable delivery schedule that drives incremental value in pursuit of a broader goal;
• Ability to clearly articulate a product vision, business objective, or status update to peers and leaders alike;
• Ability to use strong critical thinking and problem-solving skills to brainstorm solutions with different functions and explain the pros and cons of each option;
• Strong ability to synthesize insights such as competitive analysis, product performance data, or user research to identify opportunities that inform the product roadmap;
• Experience with Adobe Suite, including Adobe Analytics, Adobe Experience Manager and Adobe Target
• Digital product experience driving successful business outcomes for commerce or content products in any industry, with preference for travel and hospitality at a global scale;
• Experience creating features or products that address the diverse needs of global customers;
• General understanding of technical concepts, including, but not limited to how APIs and data tables might be leveraged to build new features or products;
• Ability to define and manage KPIs used to make data driven decisions and requirements
• Ability to prioritize and communicate efforts to leadership and cross functional teams and ensure they get completed in an order that drives the most value for the customer and the company.
• Ability to identify new opportunities to drive better customer experiences and incremental revenue
CORE WORK ACTIVITIES
• Collaborate with design, engineering, and line-of-business teams as a cross-functional leader to define and drive execution of product roadmap
• Produce artifacts such as epics and user stories that support execution of product roadmap,
• Combine data analytics, product metrics, user experience research, competitive and market analysis, and company goals to inform prioritization of product initiatives;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Define A/B and/or multi-variate tests to validate new ideas and features
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, and content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wireframes, product requirements to support development.
MANAGEMENT COMPETENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
