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Branch Supervisor
2 months ago
Description Affinity Plus is seeking a passionate and values-driven leader to join our new team in Virginia, MN. In this role, you will lead with integrity, continue to build connections with the Virginia community, and inspire your team to live out our core values every day. This role offers a unique opportunity for career growth, with the position level determined by your experience and expertise. If you are dedicated to making a meaningful impact, we want you to grow with us. Position Overview: The Branch/Contact Center Supervisor is an entry-level, developmental member-facing leadership role that is responsible for assisting the Branch/Contact Center Manager by providing leadership support and managing the day-to-day operations. This role will provide on-site or remote leadership with some support from direct leader in regard to all operational activities, assist and coach employees with complex member requests, and ensure all team members are trained in processes and operational aspects of their roles. This role is instrumental in ensuring team members are engaged and providing the best experience to members. Duties and Responsibilities: Provide with on-site leadership of all aspects of daily operational activities of the branch/contact center in partnership with leadership Assist leadership with driving team performance and engagement by conducting frequent team meetings, individual employee dialogs, and engaging in development conversations with employees Assist leadership with ongoing performance management of employees by providing timely feedback and coaching In partnership with leadership, contribute to and deliver employee performance evaluations and performance actions Ensure employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results In partnership with leadership, participate in the interviewing and hiring process of new employees Responsible for onboarding and onsite training of new employees Train and cross-train employees in aspects of daily operational activities of the branch/contact center Assist and coach member advisors/member consultants to solve complex account issues and escalated situations Ensure branch/contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations. Complete monthly branch verification reports in partnership with leadership (branch leadership only) Assist members in the capacity of any member-facing position in all channels Leverage the use of technology with employees to encourage members to use self-serve technology as appropriate Assist with verification of endorsements and proper identification on transactions, as applicable Balance and maintain personal cash drawer and branch vault, maintain appropriate currency logs as applicable (branch leadership only) Create work schedules to ensure adequate coverage to meet member needs Monitor phone queue and ensure proper phone coverage Monitor BVS training completion for employees Other duties as assigned Qualifications and Skills: 1+ years of formal or informal leadership 2+ years of customer service/or cash handling experience 1+ years member advisor and lending experience Proven ability and drive to build open and honest relationships members and employees Ability to analyze all options and understand risks in order to make sound decision Ability to coach, lead and motivate employees Ability to take accountability for oneself in performance and development Possess knowledge, skills and ability to perform in the capacity of a member advisor and member consultant Ability to manage time effectively and prioritize tasks Excellent verbal and written communication skills Able to work independently with little supervision Time management skills and the ability to prioritize workload based on department and member needs Advanced computer skills and the ability to navigate between multiple systems Wo kplace Environment: Sitting 60-70% and Standing 30-40% Working at a computer 90% of the day Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion Repetitive movements, including but not limited to typing on a keyboard, answering phones, and moving cash around Lift, carry, push or pull up to approx. 50 pounds Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction Required Work Schedule:Variable Monday through Friday business hours and rotating Saturday schedule. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Affinity Plus is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
