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Staff Performance Manager

4 weeks ago

Virginia Beach, Virginia, United States EmployBridge Full time
Staff Performance Manager

Are you a dynamic individual who thrives in a fast-paced environment and is passionate about helping others succeed? We're seeking a skilled Staff Performance Manager to join our team in Virginia Beach, VA.

As a Staff Performance Manager, you will be responsible for the day-to-day supervision of personnel to ensure timely, accurate, and quality delivery of customer goods and services. You will manage employee relations at the client site, including coaching, performance reviews, removal from assignments, and exit interviews. You will also ensure client satisfaction and engagement through superior customer service and develop relationships with supervisors and associates.

Key Responsibilities:
  • Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
  • Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
  • Maintain timekeeping system and ensure payroll/invoicing is accurate
  • Provide productivity, headcount, attendance, and other reports at the client's request
  • Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
  • Conduct onsite orientation, safety training
  • Facilitate the initial treatment and reporting of workers' compensation incidents
  • Participate in scheduled service reviews at the client site
  • Act as the liaison between the branch office and the client
  • Deliver superior customer service and develop relationships with supervisors and associates
  • Other duties as assigned

Your Attributes:
  • Experience in a customer service role responsible for multi-level client communication
  • HR and data management experience
  • Demonstrable success managing a team or process
  • Familiarity with a heavy process-oriented environment
  • Able to lead, organize and build effective and diverse teams
  • Must have seasoned critical thinking and problem-solving skills
  • Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
  • Ability to communicate professionally and effectively across all platforms
  • Able to listen and respond to information effectively and influence decision makers

Employbridge Offers:
  • Competitive base salary plus monthly bonus potential
  • Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
  • 8 Paid Holidays per year
  • Paid Time Off
  • 401(k)
  • Wellness Program
  • Parental Leave

The Employbridge Story:
As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion.