Customer Support Analyst

1 month ago


Morristown, United States MAHLE Full time

SUMMARY

This position is involved with processes related to shipments, invoicing, transportation, EDI, customer websites, pricing, and packaging.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide IT with information to create customer master records
  • Populate material master sales views
  • Create and maintain customer material information records
  • Create and maintain scheduling agreements
  • Create and maintain customer-specific work instructions
  • Responsible for processing shipments and invoices
  • Track customer delivery performance
  • Review and maintain customer website information (as needed)
  • Compare price list provided by Sales against pricing in the scheduling agreement
  • Update pricing in the scheduling agreement ASN text (Caterpillar only)
  • Review and troubleshoot the status of incoming EDI
  • Monitor and troubleshoot outgoing EDI transmissions
  • Assist with returnable dunnage issues
  • Create and modify prototypes finished product
  • Process customer returns
  • Communicate freight scheduling with Shipping
  • Organize and track expedited freight
  • Process identified accounts receivable issues (freight charges, returns, etc.)
  • Coordinate engineering and packaging changes with production scheduling
  • Resolve delivery performance differences with customer locations
  • Participate in customer visits as necessary
  • Cross-train with at least one other customer account
  • Perform special projects as assigned
  • Overtime as needed

QUALIFICATIONS

  • Associate Degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Bachelor Degree preferred
  • Experience in a manufacturing environment
  • Strong experience with Excel, Word, Outlook
  • SAP experience a plus

 

 

  Do you have any questions?
     
   SHEILA.HOOVER@MAHLE.COM  
 



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