Salon Assistant Manager-
3 weeks ago
Essential Function As the STUDIO Salon Lead, you will be responsible for the successful operations of the STUDIO salon and driving services to produce revenue by understanding the levers and indicators that affect the salon's business
Primary Duties
35% Sales:
- Analyze, coach and hold team accountable by using all available reporting, tools and technology to ensure full understanding of salon service impact to overall store sales
- Achieve salon sales plan by attracting new customers while building a repeat customer base through coaching stylists to deliver engaging service experiences while effectively promoting salon services and selling additional products to every customer
- Educate and hold all team members accountable including the Beauty Advisors to be knowledgeable of the salon services offered, timing and how to properly use Vagaro to book appointments on behalf of the stylist
- Identify strengths and areas for improvement within the team and hold Stylists accountable to meet sales targets and key performance indicators
- Hold team accountable for promotional events and initiatives to promote Sally Beauty Studio, enhancing service and retail sales
- Hold team accountable to host community events in Sally Beauty + Studio monthly and build partnerships with outside community groups
- Hold team accountable to prepare and execute all Vendor led events by filling the chairs during the event time, partnering with the Store Manager & District Manager to invite local team members from surrounding stores to further enhance their product knowledge to impact the halo effect of STUDIO in the market
- Collaborate with Store Manager, District Manager and Salon Director on service and sales driving ideas that positively impact revenue to STUDIO while enhancing the customer experience
- In partnership with the Store Manager and Salon Director handle any customer complaints and resolve issues that may arise
35% Salon Operations:
- Oversee salon operations with an emphasis on maintaining the assigned payroll and supply budget, controlling expenses, growing sales, and efficient inventory management of backbar including following all Hazmat guidelines
- Maximize scheduling efficiency through the effective use of Vagaro, imputing weekly schedules for Stylists, schedule all workshops and monitor booking capacity for services, classes and workshops
- Hold Stylists accountable for day-to-day operations, oversee the work of the Stylists and their productivity, maintaining cleanliness, organization, and overall maintenance of the salon environment
- Ensure the salon environment is always safe for associates and customers; all policies and procedures are followed including state board regulations and team is help accountable to all salon standards
20% People:
- Source candidates for technical interviews to be completed by the Salon Director in partnership with the Store Manager, District Manager
- Ensure open positions are filled timely by building a bench of talent through networking and partnerships with beauty schools and other salons as well as partnering with the corporate recruiting team as needed
- Schedule stylists onboarding with Salon Director by following the company provided tools and guideline to maximize productivity and create a consistent customer experience across all STUDIO's
- Provide supervision and support for Stylists daily goals and activities to deliver an exceptional customer experience, maximizing sales/KPIs, and driving customer loyalty in the salon
- Conduct regular meetings with Stylists to keep a pulse on culture, Stylists development and build a bench of talent with in the store and reduce turnover
- Maintain positive associate relations by resolving concerns and keep associates informed of relevant Company information
10% Brand:
- Support, inspire and hold team accountable to create employee and customer generated content for social posting to drive brand recognition and new customers in partnership with the Senior Manager, Social Media
- Enforce and hold team accountable to follow salon brand standards
Knowledge, Skills and Abilities Indicate the minimum qualifications required to perform the job: work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.
- Enthusiasm for salons, the beauty industry, and its products
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 5 years salon experience preferred
- At least 3+ year(s) prior management experience preferred.
- Ability to lead or support a team of associates to meet business objectives.
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business (weekends and holidays as needed)
- Salon management or education experience a plus
- Cosmetology license preferred unless required by law
Working Conditions / Physical Requirements
- Some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes
- The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity
- The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as salon and retail store, use of safe work practices with salon and office equipment, avoidance of trips and falls, observance of fire and hazardous waste regulations etc.
- The work area is adequately lighted, heated, and ventilated
Competencies Definition
Passionate Learner Seeks out opportunities to learn, applies learnings quickly considering how they will impact their team
Considers learning important and allocates time accordingly, utilizes SBH learning tools such as THRIVE and IDPs.
Flexible & Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Talent Builder Completes all required activities in the talent development process; Interviews, Performance Appraisals, QPRs, and IDPs
Creates a diverse and inclusive team, actively encourages input from others and listens
Effective Communicator Is emotionally astute when communicating and authentic to their own style/self; embraces EQ/Emotional Intelligence
Shares information in a timely manner, always encourages others to express their views and opinions to develop better outcomes
Team Builder Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
Customer Focused Partner
Understands and works to meet the needs of external and internal customers
Results Driver Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives
Effective with time management, always focusing on the right priorities and uses resources wisely to drive the right result
Leads and motivates their team, adjusting strategies and plans where needed, demonstrates GRIT with a determination to succeed
Strategic Thinker Understands how their district impacts the performance of their Region and the company and the associated interdependencies
Proactively works with peers and other leaders to support action/change, consistently seeks feedback and reviews progress always seeking a better outcome
Add comment(s) around risk mitigation and future state
Big Picture Thinker Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
Problem Solver & Decision Maker Able to consume relevant data and information to understand business issues and makes recommendations and takes action
Considers the importance and impact of decisions against relevant factors including costs, risks, volume of work and impact on their District
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
X Task Level High
The amount of discretion or freedom this position has
X Strict Adherence to Guidelines
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