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Senior Staff

1 month ago

Denver, United States United Airlines Full time
Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job overview and responsibilities

Senior Staff Technical Writers create and maintain a suite of essential Flight Operations-related publications which must comply with FAA regulations, company guidelines, and established industry safety standards. Senior Staff Technical Writers individually and collectively contribute to safety of flight and operational reliability by producing accurate, timely, and standardized publications.

Evaluate source data and proposed changes by

    • Reviewing, interpreting, and applying technical information from
      • Regulatory authorities (e.g., ADs, AMOCs)
      • Aircraft manufacturers (e.g., FCOM, AFM)
      • Air navigation service providers (e.g, AIPs, AIRACs)
      • Company publications (e.g., Pilot Bulletins, Ops Alerts, eFAOM, FODBM)
      • Pilot/customer feedback
    • Working directly with subject matter experts to evaluate and identify required changes
    • Identifying other impacted content within the publication and across other publications
    • Coordinating cross-fleet changes

Create and revise assigned publications by

    • Authoring content in various formats, primarily xml
    • Conducting QA review, including self-proof, peer-proof, and internal stakeholder review to ensure all identified changes are accurately incorporated 
    • Ensuring content standards and conventions are applied
    • Capturing compliance-related and other metadata to meet regulatory requirements
    • Creating, assigning, submitting, and tracking work packages for internal approval and regulatory approval, as required
    • Meeting established revision milestones and deadlines

Publish assigned publications by

    • Preparing front matter, completing post-processing enhancements, and assembling a complete publish-ready document
    • Coordinating printing and distribution of hard-copy products with print vendors, Tech Ops Engineering, and Tech Ops Project Control departments
    • Distributing content via Mobile Device Management tools, Company intranet, and other locations as required
    • Archiving change orders, approvals, and published manuals in accordance with company record and retention policy

Revise and publish aircraft-integrated electronic checklists (ECLs), as assigned, by

    • Coding checklists using aircraft OEM software
    • Validating the function of ECLs by utilizing flight training devices
    • Coordinating the installation of aircraft software parts with Tech Ops Engineering and Tech Ops Project Control departments

Interface with aeronautical charting vendors, as assigned, to

    • Submit tailored chart revision requests
    • Review and approve proof copies of charts
    • Coordinate production schedule for publication of final copy of charts

Other duties as assigned, including but not limited to

    • Representing Flight Technical Information department at Flight Standards, cross-departmental, and regulatory review meetings
    • Participating in industry events, conferences, and standards working groups
    • Consulting with Flight Operations Technology on development and user acceptance testing of Electronic Flight Bag applications
    • Programming new features, enhancements, and corrections to structured authoring software, including schema updates, XSL/CSS styling, XSLT, and XPath
    • Distributing content for other departments via Mobile Device Management tools, Company intranet, and other locations as required (e.g., MEL, FRM)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications

What’s needed to succeed (Minimum Qualifications):

·       High school diploma or equivalent

·       3+ years combined experience in one or more of the following

o   Technical writing/editing

o   Managing aviation documentation

o   Other relevant aviation industry experience

·       Critical attention to detail

·       Ability to meet deadlines

·       Experience with

o   Technical Writing

o   Proofing/editing

o   Adobe Acrobat Professional

o   Microsoft Office

·       Must be legally authorized to work in the United States for any employer without sponsorship

·       Successful completion of interview required to meet job qualification

·       Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

·       Associate degree in Aviation, technical writing, publishing, or computer science (4)

·       4+ years combined experience in one or more of the following (1)

o   Technical writing/editing

o   Managing aviation documentation

o   Other relevant aviation industry experience

·       Understanding of (3)

o   Federal Aviation Regulations

o   Aviation terminology

o   Airline operations

·       Experience with (2)

o   Structured authoring software (XML)

o   Schema/stylesheet development

o   Content management systems

o   Microsoft SharePoint

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Job Posting Closes on August 11, 2024

The salary for this position is $73,425 to $107,690, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

 

Bonus eligible: yes

 

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

 

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

 


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT