Manager, Customer Service Communications III

4 weeks ago

Boston, United States Chewy Full time

Our Opportunity:

Chewy’s Communications & PR team is seeking a Manager, Customer Service Communications III at corporate offices in Plantation, FL or Boston, MA


One of Chewy’s key differentiators is our world-class, award-winning customer service. We provide service 24 hours a day, 7 days a week. The Customer Service (CS) Team meets customers where they are via phone, email, or chat to assist and provide a WOW experience with every interaction. As a communications professional in this role, you will drive the communications strategy across the CS organization, playing a key role in crafting compelling content to keep CS Team Members informed and engaged with crucial communications. This may include changes to working processes, technology improvements, critical initiatives, team news, engagement efforts, and more. There is opportunity to lead in the development of strategic internal communications that enable us to deliver clear, engaging, and informative content to CS Team Members. 

As an engaging communications leader, we hope you'll bring your outstanding talent for writing to the critical role of connecting  Team Members at Chewy with our mission and culture


What you'll do:

  • Lead CS communications strategy development and planning 
  • Serve as a trusted partner and communications advisor to Senior Leaders and Program Managers to enhance and support the development and implemention of strategic CS communications plans
  • Ensure alignment with cross-functional partners when serving as communications lead on projects; Operate at depth to fully understand details of the “what, how and why” of all initiatives and lead program teams to address gaps 
  • Elevate our communications strategy by creating bar-raising CS communications that actively engages, informs, and educates internal audiences and advances the goals of the team
  • Manage the planning and execution of top-priority large-scale meetings and events, such as the Leadership All Hands, ensuring timely and effective outcomes; Prepare Senior Leaders with necessary materials and counsel on addressing "hot topics" 
  • Partner with PR and Social Media teams to manage emerging events or crises from the CS perspective, preparing talking points and ensuring all levels of leadership are informed
  • Act as a CS SME to Corporate partners involved in Organizational Change and Communications (HR, Talent Experience, PR/ Internal Communications, DEI), ensuring CS-specific considerations in enterprise-wide changes
  • Scale critical communications across the organization through education and support of TM-facing teams (such as Engagement) and leaders
  • Uphold the Communications and Brand Guidelines to ensure communications consistency (style, fonts, language, tone, etc.); Draft, edit and review various communications for grammar, style, and form 
  • Generate creative ideas for new content and innovative ways to engage readers 
  • Build a hard-working team that delivers strategic recommendations and tactical execution of all CS changes and announcements
  • Coach and provide Team Member feedback, encouraging a culture of career growth and development

 

What you'll need:

  • Bachelor’s degree in English, Journalism, Communications, or a related field
  • 4+ years of experience in corporate or customer service communications, public relations, and/or marketing communications
  • Expert command of the English language, grammar, spelling, and punctuation; solid understanding of AP style and ability to follow in-house style guides 
  • A strategic approach with excellent verbal and written communication and presentation skills with a keen eye for detail 
  • Ability to collaborate and build close relationships with cross-functional internal teams 
  • Excellent time management, organization, planning and prioritization skills, and an ability to stay self-motivated and accountable to project goals
  • Adept at writing for a wide audience, including management and senior leaders 
  • Strong curiosity about Chewy’s culture in order to effectively connect with our Team Members 
  • Flexibility in writing style across a range of channels, including (but not limited to) email, newsletter content, and presentations
  • Project management skills that readily adjust to changing workloads and multiple priorities in a fast-paced environment
  • Professional demeanor and comfortable working with leaders at all levels
  • ~15% travel required


#LI-Hybrid
#LI-SS4

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.


If you have a question regarding your application, please contact HR@chewy.com.


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

  • Manager, Customer Service Communications III

    4 weeks ago

    Boston, United States Chewy Full time

    JOB DESCRIPTION Our Opportunity: Chewy’s Communications & PR team is seeking a Manager, Customer Service Communications III  at corporate offices in Plantation, FL or Boston, MA! One of Chewy’s key differentiators is our world-class, award-winning customer service. We provide service 24 hours a day, 7 days a week. The Customer Service (CS) Team...

  • Manager, Internal Communications

    2 weeks ago

    Boston, United States Chewy Full time

    Our Opportunity: Chewy’s Communications & PR team is seeking a Manager, Customer Service Communications III at corporate offices in Plantation, FL or Boston, MA!   One of Chewy’s key differentiators is our world-class, award-winning customer service. We provide service 24 hours a day, 7 days a week. The Customer Service (CS) Team meets customers...

  • Manager, Internal Communications

    4 weeks ago

    Boston, United States Chewy Full time

    Our Opportunity: Chewy’s Communications & PR team is seeking a Manager, Customer Service Communications III at corporate offices in Plantation, FL or Boston, MA!   One of Chewy’s key differentiators is our world-class, award-winning customer service. We provide service 24 hours a day, 7 days a week. The Customer Service (CS) Team meets customers...

  • Bilingual Customer Service Representative III

    2 weeks ago

    Boston, United States MAXIMUS Full time

    Description & Requirements Maximus is currently hiring for a Bilingual Customer Service Representative III to support our Florida Healthy Kids team. This is a remote opportunity open to Florida residents. The Customer Service Representative III is responsible for assisting customers regarding advanced program inquiries and account resolutions in a call...

  • Senior Manager of Customer Service Communications

    1 week ago

    Boston, Massachusetts, United States Chewy Full time

    Position Overview: Chewy is on the lookout for a Senior Manager of Customer Service Communications to join our dynamic Communications & PR team. This role is pivotal in enhancing our award-winning customer service through effective communication strategies. At Chewy, we pride ourselves on delivering exceptional customer service around the clock. The...

  • Senior Manager of Customer Service Communications

    1 week ago

    Boston, Massachusetts, United States Chewy Full time

    Overview: Chewy is on the lookout for a Senior Manager of Customer Service Communications to enhance our Communications & PR team. This pivotal role focuses on driving the communication strategy within the Customer Service (CS) sector, ensuring our team members are well-informed and engaged. Our commitment to exceptional customer service sets us...

  • Senior Manager of Customer Service Communications

    1 week ago

    Boston, Massachusetts, United States Chewy Full time

    Overview: The Communications & PR division at Chewy is on the lookout for a Senior Manager of Customer Service Communications . This pivotal role focuses on enhancing the communication framework within the Customer Service (CS) sector, ensuring that our team members are well-informed and engaged. Chewy prides itself on delivering exceptional customer...

  • Patient Services Coordinator III

    4 weeks ago

    Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coordinator III (3301019) GENERAL SUMMARY: Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below. Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers) Coordinates and maintains providers’...

  • Patient Services Coordinator III

    1 month ago

    Boston, United States Mass General Brigham Full time

    Patient Services Coordinator III-(3301019) Description GENERAL SUMMARY:  Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below. Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers) Coordinates and maintains...

  • Communications Manager

    3 months ago

    Boston, United States Ten Bridge Communications Full time

    Job DescriptionJob DescriptionAre you a talented communications manager with the desire to work with leaders in the biotech sector? We’re a thriving strategic communications, digital and creative agency based in Boston that works with trailblazers in the biotech industry. We’re looking for a motivated, curious and enthusiastic communications manager who...

  • Communications Manager

    2 months ago

    Boston, United States Ten Bridge Communications Full time

    Are you a talented communications manager with the desire to work with leaders in the biotech sector? We’re a thriving strategic communications, digital and creative agency based in Boston that works with trailblazers in the biotech industry. We’re looking for a motivated, curious and enthusiastic communications manager who will provide input and execute...

  • Communications Manager

    2 months ago

    Boston, United States Ten Bridge Communications Full time

    Are you a talented communications manager with the desire to work with leaders in the biotech sector? We’re a thriving strategic communications, digital and creative agency based in Boston that works with trailblazers in the biotech industry. We’re looking for a motivated, curious and enthusiastic communications manager who will provide input and execute...

  • Commercial Portfolio Manager III

    3 weeks ago

    Boston, United States Eastern Bank Full time

    PURPOSE/OBJECTIVE : The PM III will support an assigned portfolio. They will collaborate with the relationship manager and team leader to develop and deliver credit documentation. Demonstrate the ability to complete financial risk analysis and credit documentation with some guidance from their manager or relationship manager. MAJOR RESPONSIBILITIES : Policy...

  • Customer Success Manager

    4 weeks ago

    Boston, United States Zoom Video Communications Full time

    What you can expect This role will dedicate 65% time to SMB strategic relationship building and 35% of capacity focussed on improving our renewals process. Be responsible for ongoing relationship-building and driving business adoption of the Workvivo product for Mid-Market and Enterprise customers throughout the post-launch journey. About the Team Workvivo...

  • Communications Dispatcher III

    3 months ago

    Boston, United States UMass Boston Full time

    General Summary of Position: The Dispatcher Level III oversees and monitors the work performed by Dispatcher Level I’s. Incumbents in this position establish staffing schedules, coordinate and conduct employee trainings and oversees and ensures compliance with university policies and procedures, as well as the rules and regulations of the Federal...

  • Inpatient Patient Service Coordinator III

    3 weeks ago

    Boston, United States Massachusetts General Hospital Full time

    The Massachusetts General Hospital Division of Palliative Care & Geriatric Medicine Patient Service Coordinator III (PSC III). The PSC III will assist the division's inpatient teams through programmatic, administrative, scheduling, financial and oper Patient, Coordinator, Service, Operations, Support, Healthcare

  • Entry Level Competitive Customer Service

    5 months ago

    Boston, United States Megalodon Management Full time

    We are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity, and dedication to creating premium direct advertising campaigns. We provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. We work in an energetic team atmosphere and believe much of the...

  • Customer Service 2

    2 months ago

    Boston, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO03941 Showing 1 location **Job Details** **Description** **Pilot Freight Services** has an immediate opening for a full-time **Domestic** **Customer Service Agent** to work the day shift in our **Boston, MA office**. This position will provide quality customer...

  • Patient Services Coordinator III

    2 months ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers.  This role provides general administrative support to healthcare providers in this high-volume, ambulatory...

  • Enterprise Customer Success Manager

    2 weeks ago

    Boston, United States Zoom Video Communications Full time

    **This position is not approved for sponsorship** What you can expect In this role, you'll proactively manage relationships for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption....