Supervisor Retail Food Services

3 weeks ago

Miami, United States Nicklaus Children's Health System Full time

Job Summary

Responsible for the successful retail food service operations under the direction of the Food & Nutrition Services Retail Food Services Manager. Accountable for all lead retail associates. Performs a variety of duties to include the planning and supervision of retail outlet operations, maintaining cash controls, labor controls, and training of hourly team members. Ensures customer satisfaction and good public relations through the safe and efficient uses of resources. 

Job Specific Duties

  • Recruits, manages, trains and develops department staff in a manner which builds and sustains a high performing team and minimizes turnover. 
  • Completes performance and initial review of retail area personnel. Evaluates, mentors and/or disciplines retail employees as applicable and according to hospital and departmental policy. 
  • Provides and establishes standards for exceptional customer service and provides training to meet expectations as measured by the inter-departmental survey results. Coaches and mentors department staff on customer service best practices.
  • Conducts new employee orientation sessions and coordinates and develops on-the-job training for new hires to ensure appropriate training. Trains staff in customer service, proper portioning, cashier skills, safety, and sanitation. 
  • Prepares reports at the end of the shift/week, including staff control, food control and sales.
  • Verifies employee hours and payroll in Kronos and makes edits as required.
  • Maintains high standards of quality control, hygiene health and safety to ensure adherence to organization’s policies and procedures, departmental and regulatory agency standards. 
  • Conducts inventory and maintains necessary supplies to ensure efficiency of operation across all retail outlets. 
  • Provides superior customer service by assisting customers with their shopping experience and handling all customer transactions in a timely and courteous manner. 
  • Responsible for all cash audits, safe verification and daily deposits reconciliation.
  • Under the manager, prepares and completes action plans; implement production, productivity, quality and guest service standards.
  • Assists with the general maintenance and appearance of the retail areas by ensuring a safe and pleasing environment for both customers and staff. 
  • Responds to any unexpected emergencies to ensure the protection of any organizational assets. 
  • Ensures all beverage guidelines are maintained and followed as per program agreement. 
  • Maintains integrity of retail branded concepts.
  • Ensures seasonal promotions are in place according to inventory availability, updates necessary software to ensure smooth operations (POS, Get App, digital signage and department intranet portal page). 
  • Assists in vendor management, including updating contractor information in SharePoint.
  • Interacts frequently with customers to ensure high level of satisfaction level and provide service recovery as needed. 
  • Conducts test tray audits according to leadership schedule and follows up with all action items within 24-hours. 
  • Monitors customer service evaluation mechanisms to ensure that ongoing information is retrieved, and service recovery are conducted as needed. 
  • Conducts Safestaff training for all food service employees. 
  • Collaborates with Executive Chef and Sous Chef to ensure food quality is at optimal level for all meal periods.
  • Collaborates with Executive Chef and Sous Chef to menu product mix adheres to organization healthy food initiatives.
  • Collaborates with Executive Chef and Sous Chef to ensure exceptional customer service from retail cooks (Grill Cooks, Salad Bar Cook, cooks working any customer facing station).
  • Performs daily rounding of work areas to inspect Quality & Compliance practices. Audits the work of staff to ensure adherence to safety and quality standards. 
  • Complies with regulatory agencies, including federal, state, and DNV-GL as evidenced by successful completion of surveys with no deficiencies. 

  • Food Service Supervisor

    2 weeks ago

    Miami, United States Compass Group, North America Full time

    Company Overview: Compass Group, North America is a leader in providing exceptional food and beverage services across various sectors.Position Title: Culinary SupervisorCompensation: Competitive pay rateJob Summary: The Culinary Supervisor plays a crucial role in overseeing food service staff while ensuring compliance with company policies and industry...

  • Retail Merchandiser Team Lead

    2 months ago

    Miami, United States SAS Retail Services Full time

    Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great opportunities throughout our dynamic organization for you to ignite your goals. We're hiring now so chat with us! You: $16.00 per hour Have 1-2 years of merchandising experience Have experience as a...

  • Retail Merchandising Team Lead

    3 months ago

    Miami, United States SAS Retail Services Full time

    Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great opportunities throughout our dynamic organization for you to ignite your goals. We're hiring now so chat with us! You: $16.00 per hour Have 1-2 years of merchandising experience Have experience as a...

  • Food Service Supervisor

    6 days ago

    Miami, United States Compass Group, North America Full time

    Job SummaryAs a Culinary Supervisor with Compass Group, North America, you will play a key role in ensuring the highest quality food service experience for our clients. This position involves direct supervision of food-service associates, training, and development of team members to meet the needs of our customers.Key ResponsibilitiesLeadership and Team...

  • Healthcare Food Services Supervisor

    2 weeks ago

    Miami, Florida, United States Morrison Healthcare Full time

    Position Title: Healthcare Food Services SupervisorReports To: Director of Dining ServicesLocation: Healthcare FacilityJob Overview: Oversee the management of Patient Food Services under the guidance of the Director. Responsibilities encompass the planning and supervision of patient meal assembly and delivery, staff scheduling, recruitment, training,...

  • Food and Beverage Operations Supervisor

    2 weeks ago

    Miami, United States Compass Group USA Full time

    Position Title: Food and Beverage Operations Supervisor Starting Pay: $25.00 per hourJob Overview: At Compass Group USA, we believe in fostering a diverse and inclusive environment that drives our success. We are currently seeking a dedicated individual to join our team as a Food and Beverage Operations Supervisor. This role is ideal for those looking to...

  • Retail Coverage Merchandising Specialist

    2 weeks ago

    Miami, Florida, United States Premium Retail Services Full time

    Job SummaryPremium Retail Services is seeking a highly motivated and detail-oriented Retail Coverage Merchandising Specialist to join our team. As a key member of our sales and merchandising team, you will be responsible for enhancing product visibility and driving sales in retail stores.Key ResponsibilitiesVisit assigned retail stores to meet merchandising...

  • Retail Product Presentation Specialist

    2 weeks ago

    Miami, United States SAS Retail Services Full time

    Position Overview: We are seeking a dedicated Retail Merchandising & Product Demonstration Specialist who excels in merchandising, sales, and product showcasing. This role is ideal for individuals who can cultivate strong relationships with store management, engage effectively with customers, and enhance product brand visibility while working...

  • Food Service Supervisor

    6 days ago

    Miami, United States Compass Group, North America Full time

    Job SummaryAs a Food Service Supervisor with Compass Group, North America, you will be responsible for overseeing the daily operations of food, beverage, and meal services at the Kaseya Center. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer experiences.Key Responsibilities:Ensure...

  • Food Service Account Executive

    1 week ago

    Miami, Florida, United States Global Food Corp Full time

    Position OverviewGlobal Food Corp is seeking a knowledgeable and driven Food Service Account Executive to enhance our sales efforts in the food distribution sector.Key Responsibilities:Develop and maintain relationships with clients in the food service industry.Identify new business opportunities and expand existing accounts.Provide exceptional customer...

  • Food Service Sales Representative

    3 months ago

    Miami, United States Global Food Corp Full time

    Job DescriptionJob DescriptionLooking for an experienced Food Service Sales Rep. for a large food service exporter.

  • Food Service Sales Representative

    5 months ago

    Miami, United States Global Food Corp Full time

    Job DescriptionJob DescriptionLooking for an experienced Food Service Sales Rep. for a large food service exporter.

  • Retail Merchandising

    4 weeks ago

    Miami, United States SAS Retail Services Full time

    Join our team as a Retail Merchandising & Product Demonstration Specialist! In this role, you'll thrive in merchandising, sales, and product demonstrations. We are looking for a candidate who can build relationships with store management, engage customers, increase product brand awareness, and excel in independent work environments. If you're passionate...

  • Executive Director of Food and Nutrition Services

    3 days ago

    Miami, United States Sodexo Full time

    About the RoleSodexoMAGIC is seeking a highly skilled and experienced Executive Director of Food and Nutrition Services to join our team at Jackson Behavioral Health Hospital in Miami, FL.Key Responsibilities:Oversee the day-to-day operations of food and nutrition services, including patient meal services and retail operations.Develop and implement strategic...

  • Retail Merchandising Specialist

    3 days ago

    Miami, Florida, United States Best Value Food Products Full time

    About the Role:We are seeking a highly motivated and detail-oriented Retail Merchandising Specialist to join our team at Best Value Food Products. As a Retail Merchandising Specialist, you will play a critical role in providing in-store merchandising support to our Retailers to meet shoppers' needs.Key Responsibilities:Provide in-store merchandising support...

  • Food Service Supervisor

    1 week ago

    Miami, Florida, United States Benihana National Corp Full time

    Position Overview:As a key member of our team at Benihana National Corp, the Dining Operations Manager will oversee the efficient functioning of our restaurant. This role is pivotal in ensuring an exceptional dining experience for our guests while maintaining high operational standards.Key Responsibilities:Direct daily restaurant operationsSupervise...

  • Retail Sales Associate

    4 days ago

    Miami, Oklahoma, United States Harp's Food Stores Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Retail Sales Associate to join our team at Harps Food Stores. As a Cashier Team Member, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Process transactions efficiently: Give customers undivided...

  • Retail Assistant Manager

    1 week ago

    Miami, Florida, United States Wolford Retail Stores Full time

    Job OverviewJoin our dynamic team at Wolford as we seek a skilled Retail Assistant Manager to support our operations.Key Responsibilities:Sales Development:Work towards achieving store sales objectives.Assist in overseeing client engagement programs and customer relationship management.Support management in ensuring a strong presence on the sales...

  • Retail Operations Supervisor

    2 weeks ago

    Miami, United States Spirit Halloween Full time

    Position Overview:As a Retail Operations Supervisor at Spirit Halloween, you will play a crucial role in ensuring exceptional customer experiences. Your responsibilities will include:Guest Services Management: Establish and uphold outstanding guest service standards to enhance customer satisfaction.Supportive Leadership: Assist the Store Manager in various...

  • Retail Warehouse Shift Supervisor

    3 months ago

    Miami, United States CDS (Club Demonstration Services) Part time

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining CDS, an Advantage Solutions Company, means joining a network of 65,000 teammates serving 4,000+ brand and retail customers across 40+ countries. All the while, being provided the...