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Customer Delivery Representative
2 months ago
With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Lube-Tech provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2024 USA Great Place to Work certified company:
A position that is: Hourly, Full-time
With top-tier benefits starting DAY ONE including:
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA/HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
Exclusive role benefits:
- Profit Sharing accelerated by YOUR performance
HOW YOU WILL CONTRIBUTE TO OUR TEAM (Overview & Key Responsibilities):
The Customer Delivery Representative will professionally operate equipment and deliver to customers the inventories of Lube-Tech Liquid Recycling (LLR) in a cost-efficient, safe, courteous, and timely manner. The Driver will manage the security and quality of LLR materials while loading and unloading trucks and picking up from and delivering materials for our customers.
Lube-Tech recognizes the importance of maintaining a healthy work-life balance, which is essential to our success. Associates enjoy a progressive, continuous improvement culture where they are empowered to actively participate in problem resolution and meeting customer needs.
Key Responsibilities for the Position:
- Function within the guidelines of the LLR "Team Ground Rules" and Mission Statement to maintain and create superior customer loyalty and satisfaction.
- Maintain active driver's license, medical card, and truck operation in full compliance with federal, state, and local laws.
- Manage driving records, maintain a logbook, perform pre - and post-safety trip inspections, and document in the safety logbook to include defects.
- Secure company property by locking the doors of your vehicle when not in service.
- Maintain interior & exterior cleanliness of truck along with collection system equipment to maintain a highly reliable, professional-looking Liquid Recycling vehicle.
- Handle materials safely and organize on the truck to simplify future pick-up/delivery process and report all safety defects to appropriate personnel immediately.
- Manage the flow of inventory and pick-up delivery documents for all material movement through handheld data entry transactions.
- Communicate with Accounting as needed to ensure accurate inventory and document reporting.
- He/she will act as a 'goodwill ambassador" of LLR while driving and with each customer, to uphold the professional company reputation.
- Ensure all customer needs are met and take necessary actions) notifying appropriate LLR personnel) when necessary to address customer needs.
- Work with operations/salesmen to develop delivery routes and schedules, providing suggestions for the most efficient delivery.
- Some Saturdays and Sundays will be required to get ready for the week ahead.
- Explain our pick-up/delivery schedules to customers. Become familiar with customer operations to anticipate their needs.
- Maintain schedules when pic-up/delivering, to meet customer expectations.
- Communicate with Supervisor and Dispatch daily to ensure on-time pick-up/deliveries and understand customer needs.
- Submit pick-up, delivery, and expense documents weekly to your supervisor.
- Continuous improvement to minimize operating expenses is expected.
- Performs other duties, including temporary assignment to higher or lower classification jobs as assigned by management.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
- Minimum 2 years of driving experience to perform this job successfully, and the individual must be able to perform each position responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Class B license, Tanker Certification, HazMat Certification, and compliance with all DOT regulations.
- Solid verbal/written communication skills.
- Strong organizational skills, and experience with handheld controllers.
- Travel required: 15-20% overnight travel.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of situations on a regular basis. Must demonstrate the ability to make effective decisions within a rapidly changing environment.
Lube-Tech is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
