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Shop Foreman-Diesel

2 months ago

Omaha, United States gpac Full time

Title: Shop Foreman

Location: Greater Omaha

Our client is actively seeking a seasoned Shop Foreman to lead and manage their team of mechanics in the service and repair of medium and heavy-duty trucks. This role is essential to ensuring the efficiency and effectiveness of the shop’s operations, while upholding the highest standards of service and safety.  This is a second shift position.

Responsibilities for Shop Foreman:

Supervisory Duties for Shop Foreman:

  • Lead and manage a team of mechanics, ensuring proper diagnosis and repair of medium and heavy-duty trucks.
  • Provide hands-on training to mechanics, enhancing their skills and ensuring they meet industry standards.
  • Recommend and manage the inventory of tools, parts, and supplies necessary for truck maintenance and repair.
  • Oversee warranty processes, ensuring compliance with all guidelines and procedures.
  • Ensure all service equipment is maintained and repaired as needed.
  • Conduct regular performance evaluations of mechanics, reporting findings to the Service Manager.
  • Assist in the recruitment, hiring, and termination of shop personnel.
  • Collaborate with the Service Manager and Service Advisor in handling incoming customer calls and inquiries.

Operational Duties for Shop Foreman:

  • Accurately document customer service requests and ensure all necessary information is captured.
  • Advise customers on essential maintenance services, ensuring their vehicles remain in optimal condition.
  • Diagnose mechanical issues by engaging with customers, conducting visual inspections, and performing road tests.
  • Identify and manage warrantable repairs, saving parts for potential warranty claims.
  • Conduct federal recalls and safety checks as required by regulations.
  • Prepare detailed repair orders, including time, cost, and labor estimates, and secure customer approval before commencing work.
  • Communicate with customers about any additional repairs needed, providing professional recommendations.
  • Obtain formal authorization from customers for all repairs to ensure transparency and trust.
  • Draft clear and concise problem descriptions on repair orders to guide mechanics in their work.
  • Schedule and assign service tasks to mechanics, optimizing workflow and efficiency.
  • Monitor repair progress, ensuring all work is completed on time and to the highest standards.
  • Review, finalize, and close repair orders, ensuring accuracy in all documentation.
  • Clearly explain completed work and associated costs to customers, addressing any concerns they may have.
  • Resolve customer complaints with professionalism and a focus on customer satisfaction.

Qualifications for Shop Foreman : 5 years experience as Lead Technician or Shop Foreman

  • High School diploma or GED is required.
  • Diploma from a Technical College or equivalent experience is preferred.
  • Strong computer skills, with proficiency in industry-related software.
  • At least 5 years of hands-on experience in heavy-duty truck repair.
  • A Commercial Driver’s License (CDL) is preferred but not mandatory.

To Apply for Shop Foreman: Interested candidates can confidentially submit their resume to Matt Schmidt at matt.schmidt@gogpac.com. Our client offers a competitive compensation package, a collaborative work environment, and opportunities for career advancement.