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Third Party Liability Associate

3 months ago

Eagan, United States Blue Cross and Blue Shield of Minnesota Full time
About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

*This position is remote, however preference will be given to Minnesota residents*How Is This Role Important to Our Work?


A Third-Party Liability associate is responsible for reviewing accident-related claims and correspondence to make payment determinations on claims when another party may be liable. This position is also responsible for handling and responding to inbound member, attorney, or other insurance phone calls, providing one call resolutions when possible, and conducting outbound calls as a part of the investigation process to determine other parties’ liability to ensure the responsible party pays for claims as an effort to reduce health care costs.
A Day in the Life:

  • This position is responsible for handling incoming and outbound calls from injured members, attorneys, other insurance companies and medical providers
  • Conducts research and investigates claims or correspondence to determine other party liability and make claim payment determinations
  • Performs within the acceptable range for productivity and telephone measures as required by the unit
  • Verifies and coordinates coverage limits and benefits with other auto, homeowners, and workers compensation carriers.
  • Assist with other special projects and tasks as directed by leadership based on business needs.
     Required Skills and Experiences:
    • 2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
    • Call center experience handling inbound and outbound calls
    • Experience with computer proficiency
    • Excellent time management skills
    • Proficient with Microsoft Office
    • Demonstrated verbal acuity and conflict resolution skills

      Nice to Have:

      • Knowledge of medical terminology
      • 1+ years of experience in healthcare or related industry
      • Previous customer service and call center experience
      • Previous claims experience
      • Third-Party Liability and Subrogation experience highly desiredMake A Difference

        Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

        Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.

        All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

        Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.