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Process Engineering Manager

4 months ago

Nashville, United States HCA Healthcare Full time

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Process Engineering Manager with HCA Healthcare you can be a part of an organization that is devoted to giving back

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Process Engineering Manager to help us reach our goals. Unlock your potential

Job Summary and Qualifications

At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. Thats more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives in more ways.

HCA Healthcare has the capacity, scale, data, and experience to drive revolutionary change in the way care is delivered within our hospitals. The current pressures on clinical labor productivity created by the pandemic provide an environment and openness to launch a redesign of care delivery and clinical operations bringing forward a new model of care delivery that can create a “step change” in quality, safety, efficiency and clinician experience.

The Process Engineering Manger will support the Process Engineering Director in the design, development, assessment, and monitoring of bold process designs that foster agility and resilience. The Manager of Process Engineering will utilize process engineering methodologies such as Lean Six Sigma to identify opportunities for improvement and ultimately innovation and transformation in the care delivery space. The manager will support (eventually leading) and/or consult with project teams to generate recommendations to gain efficiencies in areas of strategic focus for Clinical Transformation & Innovation (CT&I) and the greater HCA landscape. This role will work closely with cross-functional CT&I team members (as well as external stakeholders), including multiple constituents across the innovation locations, to execute both DMAIC and DMADV projects that will establish solution directionality and support CT&I leadership to effectively and efficiently assess, develop, and integrate new workflows derived from the translation of workflow observations, quantitative inputs from various clinical systems, and qualitative inputs.

The Process Engineering Manager is a licensed professional Lean Six Sigma Black Belt who possesses a strong understanding of Lean Six Sigma process design and improvement methodologies that can be utilized to optimize and transform clinical workflows in the acute care setting. The primary function of this role is to support the CT&I Director of Process Engineering in the execution of CT&I process engineering projects, intentionally leading to step changes for the healthcare industry. 

Responsibilities:

  • Adheres to CT&I standard operating procedures.
  • Supports (and learns strategies and tactics to lead) enterprise-wide Master Black Belt projects leveraging Lean Six Sigma tools & techniques.
  • Identifies knowledge gaps where subject matter experts and other experts are needed for project execution. Works with CT&I cross-functional leaders to identify and gain access to these subject matter experts.
  • Identifies and proactively manages project-based risks and issues through inception to completion.
  • Assesses the complexity of clinical and business problems to determine the width and depth of effort required for process design/improvement discovery and design engagements.
  • Manages logistical onsite needs for CT&I-related discovery work.
  • Manages a cross-functional team to conduct process improvement and design process studies/audits, as well as studies in business process re-engineering and system redesign.
  • Manages a cross-functional team to improve the customer experience and design solutions that systematically reduce errors, reduce cost, and increase revenues that create clinical and business capacity.
  • Collaborates with CT&I Clinical Analytics, Business Operations, and cross-functional design partners (as well as external partners) to design, manage, assign and execute quantitative and qualitative data analysis including: Leveraging available and novel data sources in an effective and efficient manner, leveraging database and data analytics tools such as SQL and Power BI to support design and evaluation of business cases, and tracking current and future state metrics and KPI/KpI (key performance indicators/key process indicators) as a means to ascertain solution viability.
  • Supports the design, logistical planning, and execution of large (25 or more participants) Kaizen sessions including senior leader both internal and external to CT&I.
  • Supports development of pilot and project implementation plans.
  • Manages and executes through others in concurrent enterprise Black Belt engagements to develop strong working relationships and productive collaboration with project teams and other key stakeholders.
  • Identifies and mitigates opportunities/barriers to successful completion of assigned work, escalating accordingly to the Director Process Engineering.
  • Supports (and learns strategies and tactics to lead) the analysis of multiple inputs to produce standard CT&I work products and artifacts/outputs that render a concise and synthesized clinically-led analysis of perceived, current, and ideal state.
  • Collaborates and iterates with all CT&I innovation location teams.
  • Engages with executives, including CT&I Strategy, Clinical Operations, Product Lifecycle Logistics, Business Operations, Data/Technical leaders, and other business partners.
  • Engages and iterates ideal state clinical workflow and enabling technologies alongside Change Management team to effectively support testing and iteration of solutions, programs, and products at all CT&I innovation locations.
  • Understands internal and external stakeholder roadmaps and provide potential improvement insights to achieve business goals.
  • Supports (and learns strategies and tactics to lead) process mining projects that support automation efforts based on identified complexity of existing business processes.
  • Educates, informs and advocates for the capabilities and benefits of process improvement and continuous performance management strategies and tactics as a means to enhance and accelerate CT&I-related work.
  • Performs other duties as assigned.
  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
  • This job may require up to 50% travel

Education:

  • Bachelors Degree Required
  • Masters Degree Preferred

Licenses, Certification & Training Requirements:

  • Lean Sigma Green or Black Belt Required
  • Lean Sigma Master Black Belt Preferred
  • Project Management Professional (PMP) Preferred

Knowledge, Skills, Abilities, Behaviors:

  • Minimum 5 years’ experience in process engineering is required.
  • Previous hospital-based experience is preferred.
  • Must be comfortable working in ambiguity and demonstrate extreme flexibility in schedule in an effort to meet facility and CT&I goals.
  • Must be able to work effectively alongside operational staff, leadership at multiple levels of the organization, as well as Subject Matter Advisors and Subject Matter Experts.
  • Effectively manages multiple and frequently changing priorities and demonstrates strong time management skills to deliver high-quality work products/artifacts in a dynamic environment with critical deadlines.
  • Demonstrates strong analytical skills required to address clinical and systems-related challenges, gather and interpret clinical data, and prepare a concise synthesis of both data and observations. Analytical skills must include ability to analyze and synthesize quantitative and qualitative data, as well as identify innovative solutions to complex and challenging clinical problems.
  • Strong interpersonal, written, and oral communication skills are required to share complex information and observations with a broad audience of leaders and interprofessional clinicians.
  • Has a working knowledge of HCA Healthcare related clinical systems (examples include the electronic health record, medication administration, etc.) and clinical workflows.
  • Proven ability to work within teams and problem solve are required.
  • Highly motivated, self-driven and a desire to shape a strong culture of comfort around change is an absolute.
  • Ability to measure and track ROI and build cost savings models based on key metrics.
  • Expert in Excel.
  • Proficient in data analytics tools such as SQL and Power BI is preferred.
  • Demonstrates ability to develop others and work independently.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you We are reviewing applications for our Process Engineering Manager opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.