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Technical Writer
2 months ago
Role Purpose
The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards
Do
Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate authoring tools to be deployed Research, design, illustrate, write, revise, and edit high quality and user-friendly print
documentations and manuals for end users of the clients
Maintain and follow project tasks allocated including checklists and manage version control as per quality framework
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Vertical BU
Content writing project management, information gathering, client review and feedback
Technical Publications Leadership
Quality standards, review
External
Clients
Content requirement gathering, technical specification, reviews etc.
3 rd party OEMs/ Service Companies
Content requirement gathering, technical specification etc.
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies Analytical Skills Execution Excellence Client centricity Passion for results Stakeholder Management
Deliver
No.
Performance Parameter
Measure
1.
Technical Writing
Project process adherence - tasks allocated, checklists, quality standards
First Time Right (FTR)
On-time release of the document (rework within time)
Error free work/ Number of reviews
Client feedback
EUC Consulting
