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IT Technical Writer

3 months ago

Wilmington, North Carolina, United States Johns Hopkins Medicine Full time

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

  • Work-life balance - This is a remote role
  • Medical, Dental, and Vision Insurance.
  • 403B Savings Plan w/employer contribution.
  • Paid Time off & Paid holidays.
  • Employee and Dependent Tuition assistance benefits.
  • Health and wellness programs and MORE

Who you are:

As an IT Technical Writer, you will play a pivotal role in ensuring our customers have access to clear and comprehensive documentation that empowers them to make the most of our products and services. You'll use your expert problem-solving and communication skills to collaborate with cross-functional teams, including product managers, engineers, and subject matter experts, to produce user-friendly and accurate documentation.

What you'll do:

  • The IT Technical Writer is responsible for creating and maintaining technical documentation for JHHP's IT Department.
  • Work and communicate effectively with software engineers and product managers to write and maintain high-quality documentation
  • Plan, write, proof, edit, and revise state-of-the-art technical information and documents, including user manuals, configuration/installation instructions, tutorials, test plans, product specifications, and FAQs
  • Assess the needs of diverse target audiences, including non-technical users, system administrators, and programmers and develop documentation accordingly
  • Transform complex documentation into simple concepts that are easy to understand by the end-users
  • Solicit and evaluate the user feedback to retrieve information on documentation and use it to enhance usability
  • Analyze the metrics used for training and assess the customer feedback to align them with future documentation revisions and modifications

What you'll bring:

  • 3+ years of experience as an IT technical writer.
    • Experience working in a managed care, health care, or similar environment preferred.
  • Professional writing, editing and/or publication experience along with training and development experience to include training design and delivery and needs assessment and analysis.
  • Bachelor's degree in Technical Communication, English, Computer Science, or related field. Work experience can be substituted for degree requirements
  • Proficiency in documentation tools such as Microsoft Word, Microsoft SharePoint, Adobe FrameMaker and Confluence
  • Understanding of established technical writing standards and style guides (e.g., Microsoft Manual of Style)
  • Familiarity with industry-specific regulations and compliance requirements such as HIPAA, NIST and CMS.

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.