![Magris Talc Canada Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 days ago
As a temporary customer service representative you will be a direct link between the end use customer and the Magris Talc internal customers such as sales representatives, finance, research and development, and plant production personnel. Customer service representatives are essential for processing customer orders, understanding customer needs and communicating this information internally. Works closely with CSR team members at all US and Canada locations.
JOB SUMMARY/PURPOSE:
Customer service representatives are essential for processing customer orders, understanding customer needs and communicating this information internally.
JOB SCOPE/DIMENSIONS:
Customer service representatives are the direct link between the end use customer and the Magris Talc internal customers such as sales representatives, finance, research and development, and plant production personnel.
KEY TASKS AND RESPONSIBILITIES:
Process customer orders - Ensure the customer needs for products are understood in terms of the technical aspects of the products required, the timing that the product is needed in, and the packaging requirements of the customer. Provide necessary documents to internal and external customers for order fulfillment. Schedule production - Integrate customer orders into the production unit's production plan. This requires knowledge of production processes, schedules, capacities, and capabilities. Provide internal and external customers with information on: order follow up, new customer credit information, customer pricing, list price quotations, provide initial request for debit / credit processing. Process change orders and cancel orders by taking the orders, coordinating with logistics, and with the production / warehouse facility. Develop reports to improve processing and tracking of daily orders. Maintain up-to-date customer records, including contacts, customer specific and order specific instructions to ensure accuracy of data input for order processing. All other duties as assigned.
OTHER IMPORTANT FUNCTIONS:
Customer rush orders - coordinate with production and logistics to obtain and deliver the proper product in an acceptable time frame for the customer. Shipment delays - monitor and communicate transportation delays to internal and external customers. Offer customers options for obtaining product from other Magris Talc resources during delays. (Warehouse, distributor, alternate production facilities) Participates in corrective action teams on Logistics and customer service matters and implements recommended plans of action in areas of responsibility. Works closely with Corporate Logistics Group to identify and resolve problems related to transportation and customer service activities. Production delays - monitor and communicate production delays to internal and external customers. Offer customers options for obtaining product from other Magris Talc resources during delays. (Warehouse, distributor, alternate production facilities) Assist in investigation of damage claims involving transportation of finished products and/or crude and makes recommendations for corrective action. Credit holds - resolve credit holds internally with finance and sales when possible or turn issue over to finance for legitimate credit issues. Quality issues - Receive quality complaints and initiate the proper company response including re-supply.
JOB SPECIFICATIONS:
Education and Experience requirements:
2+ years related experience and/or training; or equivalent combination of education and experience required. Production process knowledge, inventory management knowledge, truck and rail logistics knowledge preferred. Associates or Bachelor degree preferred.
Knowledge, skills, abilities and other characteristics:
Strong computer skills in Microsoft Office. ERP knowledge preferred. Strong Customer Service Skills, preferably in a Business-to-Business Setting.
-
Customer Service Representative
4 days ago
Three Forks, Montana, United States Magris Talc Canada Inc Full timeAbout the Role: As a temporary customer service representative you will be a direct link between the end use customer and the Magris Talc internal customers such as sales representatives, finance, research and development, and plant production personnel. Customer service representatives are essential for processing customer orders, understanding customer...
-
Customer Service Representative
2 weeks ago
Three Forks, United States Magris Talc Full timeDescriptionAbout the Role: As a temporary customer service representative you will be a direct link between the end use customer and the Magris Talc internal customers such as sales representatives, finance, research and development, and plant production personnel. Customer service representatives are essential for processing customer orders, understanding...
-
Customer Service Representative
4 weeks ago
Three Oaks, United States Colson Group Full timeShepherd Hardware is a division of Colson Group USA, an operating unit of Colson Group, the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility...
-
Customer Service Representative>
1 month ago
Forks, United States Holiday Companies Full timeHoliday Stationstores - 171 North Forks Ave [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold; Perform multi-function...
-
Customer Service Representative
1 month ago
Grand Forks, United States Frandsen Full timeJob opening Active ** Customer Service Representative** Team or role Banking Location Job description Frandsen Bank & Trust is a growing community-oriented company looking for a part-time Customer Service Representative to work at our Grand Forks, ND office. This position will be approximately 15 hours per week. Job Duties: * handling routine financial...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States Frandsen Full timeJob opening Active ** Customer Service Representative** Team or role Banking Location Job description Frandsen Bank & Trust is a growing community-oriented company looking for a part-time Customer Service Representative to work at our Grand Forks, ND office. This position will be approximately 15 hours per week. Job Duties: * handling routine financial...
-
Customer Service Representative
4 weeks ago
Grand Forks, United States U-Haul Full timeLocation: 1632 Gateway Dr, Grand Forks, North Dakota 58203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 weeks ago
Grand Forks, United States U-Haul Full timeLocation: 1632 Gateway Dr, Grand Forks, North Dakota 58203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States Enterprise Mobility Inc Full timeOverview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States Farm Credit Full timeWe are seeking a full-time Customer Service Representative to join our Grand Forks, ND office. In this role, y ou will be working with lenders to identify customer needs and work through the loan process. Developing and maintaining strong customer relationships is key in this role. You will also assist business services staff through efficient administrative...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States Farm Credit Council Full timeWe are seeking a full-time Customer Service Representative to join our Grand Forks, ND office. In this role, you will be working with lenders to identify customer needs and work through the loan process. Developing and maintaining strong customer relationships is key in this role. You will also assist business services staff through efficient administrative...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States Rydell Company Inc. Full time**What Were Looking For** Rydell Auto Center is looking for a Body Shop Customer Service Representative to help support our Body Shop business and to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. At Rydell Auto Center, we strive to make every customer a customer for life....
-
Customer Service Representative
4 weeks ago
Three Rivers, United States Melissa Stephens Agency Full timeJob DescriptionJob DescriptionJoin Allstate Melissa Stephens Agency, a reputable insurance agency dedicated to providing exceptional service to the Three Rivers, Michigan community for over 15 years! Our commitment to excellence and customer satisfaction sets us apart and drives us to deliver top-tier insurance solutions. Embrace the opportunity to join a...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States AgCountry Farm Credit Services Full timeClosing Date: 6/26/2024 7pm CT Primary Duties and Responsibilities: Greets and welcomes customers, office visitors, and callers to AgCountry. Ascertains their needs, assists them, and/or directs them to the appropriate resource for assistance. Responsibilities may include opening/closing the office, answering the telephone, maintaining the...
-
Customer Service Representative
2 weeks ago
Grand Forks, United States AgCountry Farm Credit Services Full timeClosing Date: 6/26/2024 7pm CTPrimary Duties and Responsibilities: Greets and welcomes customers, office visitors, and callers to AgCountry. Ascertains their needs, assists them, and/or directs them to the appropriate resource for assistance. Responsibilities may include opening/closing the office, answering the telephone, maintaining the reception area,...
-
Customer Service Representative
3 weeks ago
Three Rivers, United States American Arbor LLC Full time**ABOUT US** Join American Arbor, the leading tree service company in Southwest Michigan, where property owners turn for expert tree care solutions. We are a second generation company with over 30 years of experience, we've established a sterling reputation for excellence in arborist consultations, tree removal, trimming, health care, and more. Our success...
-
Relief Customer Service Representative
1 month ago
Grand Forks, United States Aramark Uniform Services Full time** Relief Customer Service Representative - Driver** **Job Category****:** Service Professional **Requisition Number****:** RELIE018425 Showing 1 location **Job Details** **Description** Overview: Relief Customer Service Rep (RSS) Driver build solid, positive working relationships with customers and is highly motivated to exceed their expectations and...
-
Relief Customer Service Representative
4 weeks ago
Grand Forks, United States Aramark Uniform Services Full time** Relief Customer Service Representative - Driver** **Job Category****:** Service Professional **Requisition Number****:** RELIE018425 Showing 1 location **Job Details** **Description** Overview: Relief Customer Service Rep (RSS) Driver build solid, positive working relationships with customers and is highly motivated to exceed their expectations and...
-
Customer Service Representative
1 month ago
Grand Forks, United States Enterprise Holdings Full timeOverview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Customer Service Representative
4 weeks ago
Grand Forks, United States Enterprise Holdings Full timeOverview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...