SVP Branded Cards Transformation and Anti-Money Laundering

2 months ago

Wilmington, United States CitiGroup Full time

After graduating from the University of Illinois-Urbana Champaign in 2003, I pursued a career in the sports industry with a prominent sports agent in Chicago representing top international athletes all over the world.

How did you begin a career as a Personal Banker?

After years of working in the sports industry, I was evaluating my work-life balance after having kids. Due to the travel and time spent working, I was realizing that I was missing time with my family that I could not get back, especially with special days involving my children. My father was a banker for 10 years at another institution and I found his flexibility of time as something I wanted for myself. I simply searched personal banking opportunities through a job website and was called in for an interview. After a good meeting with my branch manager, I was brought in for a 2nd interview with my area manager and received an offer 2 days later.

I will say, working for Citi has been a great opportunity for me in many ways—including finding the work-life balance I have coveted.

What does your day-to-day job entail and what do you like most about it?

My day-to-day job varies every day. Being a Personal Banker/Officer of the branch requires me to know and learn the operation policies of the branch. However, when the branch opens, I am responsible for opening accounts, evaluating customers’ financial banking portfolios, assisting customers in applying for credit products, and servicing our customers in a number of ways.

What do you enjoy most about your role?

One of the better joys of my job is meeting different people every day and helping them resolve any issue they may have on their account. I feel fortunate to meet customers who are grateful for the help I provide, even when it’s a small item. What I love the most, however, is sitting with a customer and evaluating their profile and recommending a solution to the customer that may help them save money or put them in a better financial position. A lot of times, customers are unaware of financial products that we offer that can help them in the future. Those are the times that make me enjoy my role the most—putting them in situations to thrive.

What skill set does someone working in this kind of area need?

I feel there are a variety of skill sets that someone working as a Personal Banker require, but overall, I think the most critical is problem solving. Not every day is the same, not every customer has the same issue as the next, and it is our job to navigate through the problems with the customer to ensure that the customer is positioned in a straight path.

What advice would you give to someone looking to break into a career as a Personal Banker?

If someone was looking to enter into the personal banking industry, I would advise them to be patient, knowledgeable, and proactive in the field. The personal banking area is a competitive industry where you continuously have to look for opportunities to meet your sales target. The days of customers walking into a branch to apply for a credit product or even opening an account is becoming more sporadic. With customers becoming more reliant on digital banking and due to the digital movement banking has been steering towards, personal bankers must reach out to current customers via phone/cold calling and engage them into new promotions and credit solutions.

Where can a career at Citi/Technology take you?

A career at Citi can take me as far as I wish to go. I am surrounded by supportive upper management that has encouraged my growth and development within Citibank. Citi offers opportunities not just in the retail banking side, but also in the department areas of credit, mortgage, compliance/governance, investment banking, private banking, etc.

What makes Citi a great place to work?

I found that working at Citi offers great benefits all around. Beyond a great work-life balance, Citi provides me with exceptional personal benefits from health insurance, 401K match, competitive salary and bonus structure.

What is the culture like at Citi?

The culture here at Citi can be described as a diverse and inclusive working environment. Citi has a high standard of shared values, practices, and beliefs on what Citibank stands for – Ethics and Integrity. I feel that the atmosphere at Citi allows me to share in the companies valued practices and helps me grow not only as a personal banker, but as an individual.

Do you take part in any volunteering, special programs or leadership development opportunities and/or participate in any Employee Networks? If so, please describe.

I have not started to take part yet in any special programs, however, I do plan to start partaking in these types of enrichment opportunities.

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