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Temporary Support Associate

2 months ago

Tinton Falls, United States Tapestry Full time

The successful individual will leverage their proficiency in supporting to...

  • Welcoming each and every client into our store.
  • Ensuring that each client is assisted and advised as needed.
  • Offering a beverage to all clients in line with the SW etiquette guidelines.
  • Lead in answering the phone calls to the store and providing information on all client inquiries.
  • Liaise between selling professionals and back of house support to assist with the selling process.
  • Oversee all outgoing and incoming PR pulls and returns.
  • Ensure proper handling of incoming and outgoing messenger deliveries.
  • Responsible for ringing all POS sales for clients and completing the selling ceremony.
  • Managing and transacting all returns/exchanges via the POS system.
  • Oversee incoming and outgoing repairs.
  • Assist with incoming/outgoing shipments.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Maintain outstanding store condition and visual merchandising standards.
  • Maintain a fully stocked store.
  • Actively involved in the receiving of new shipments.
  • Keep up to date with product information.
  • Accurately describe product features and benefits.
  • Assisting with Tapestry corporate customers including, Stuart Weitzman, Coach, and Kate Spade.
  • Additional tasks to support the business as needed.

The accomplished individual will possess...

  • 1-2 years of previous experience in a luxury retail service environment preferred.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent work experience preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
  • Ability to communicate effectively and professionally with clients and peers at all times.
  • Mobility to maneuver the sales floor and stock room to provide and support customer service.
  • Ability to frequently lift and carry up ten pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

 

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