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Information Technology Specialist

2 months ago

District of Columbia, United States U.S. Holocaust Memorial Museum Full time

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

Duties include:

The employee serves as a member of the Technical Services Support team which provides for the implementation, operation, and maintenance of an enterprise-wide information technology infrastructure.

Provide technical assistance to the USHMM's end users, IT professionals, museum outreach, and special event staff.

Implement, manage, and maintain computer systems of the USHMM.

Coordinates and manages all elements related to the IT support operations throughout the Museum.

Serve as first-level support technician providing technical assistance to USHMM staff including troubleshooting and resolving everyday technical issues.

Provide Systems support for a wide variety of different equipment platforms, operating systems, applications, and video configurations.

Communicating, orally and in writing, with managers, program managers and stakeholders, subject matter specialists, Museum staff, and contractor representatives to develop ideas in a logical, analytical sequence.

Responsible for testing, evaluating, reviewing, repairing and disposing of IT equipment.