Systems Architect and L3 Technical Support

1 month ago

Albany, United States Priority Groups Full time

Job Title: Expert Systems Architect and L3 Technical Support
Reports To: Transportation Portfolio Architecture Manager
Location: Albany, NY – Onsite
Pay Rate: $60 to $65 per hour


Summary:
This position is responsible for providing expert-level systems architecture and L3 technical support to the New York State Department of Transportation (NYSDOT) on behalf of NYS ITS. The incumbent will work with agencies/business areas to understand business requirements, translate them into technical and security infrastructure requirements, and develop architecture design documentation. They will also be responsible for installing, configuring, troubleshooting, and supporting Commercial Off the Shelf (COTS) business applications on Windows Server platforms. Additionally, they will analyze implemented systems, identify and resolve problems, and document data on COTS applications.

Essential Duties and Responsibilities:

  • Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies.
  • Troubleshoot and resolve OS configuration, Stealth COI’s, storage and networking of Agency Commercial – off – the - shelf (COTS) business applications.
  • Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing.
  • Troubleshoot and resolve issues with Commercial – off – the - shelf business software (COTS) including performance tuning, log analysis and security.
  • Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it.
  • Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing.
  • Recommend and implement system enhancements that will improve the performance and reliability of the systems.
  • Provide mentoring and guidance to other Transportation Portfolio Architecture team members.
  • Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications.
  • Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security
  • Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification.
  • Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.


    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • 84+ months of experience as a Systems Architect, Windows Server Administrator, or a similar role.
    • Experience working with agencies/business areas to understand business requirements and translate them into technical and security infrastructure requirements.
    • Experience installing, configuring, troubleshooting, and supporting COTS business applications on Windows Server platforms.
    • Experience analyzing implemented systems, identifying and resolving problems, and documenting data on COTS applications.
    • Experience with scripting languages such as PowerShell, WMI, and other scripting languages to automate and administer application maintenance.
    • Excellent problem-solving, analytical, and communication skills.
    • Ability to work independently and as part of a team.
    • Must be able to work overtime and on-call as required.


      Benefits:

      • Competitive salary
      • Opportunity to work on cutting-edge technology
      • Chance to make a real impact on the state of New York



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