Communications Technician

ROLE DESCRIPTION SUMMARY

The Communications Technician will communicate directly with customers and uplink operators. The technician will measure RF carriers and perform satellite carrier accesses at the SES Payload Management Operations Center (PMOC) in accordance with established access procedures. The technician will also document events and activities and troubleshoot satellite service anomalies.

You will be responsible for (this is not an exhaustive list):

• Analyze RF anomalies and troubleshoot issues to resolution using logical methods
• Operate test equipment and computer/software applications to complete support tasks
• Perform technical testing and evaluations (RF, EIRP, C/N, etc.)
• Communicate professionally with customers via telephone and email
• Support customer requests (satellite accesses, trouble resolution, etc.)
• Document activities and events clearly and concisely
• Protect SES spacecraft and satellite bandwidth

YOUR PROFILE:

1. Must Have

• Minimum 2 years of satellite communications and customer service experience, or equivalent technical training (satellite, RF engineering)
• Demonstrated ability to operate an RF spectrum analyzer
• Willingness and ability to work nights, weekends, and holidays as job/schedule requires
• Ability to prioritize tasks, isolate problems and return services back to normal operation quickly
• Excellent written and verbal communication skills
• Must be able to provide proof of authorization to work in the United States

2. Nice to Have

• Knowledge and understanding of signal flow and RF theory
• Able to make timely, informed decisions in a fast-paced environment, that take into account facts, goals, constraints, and risks

• Associates degree
• Proficiency in Word, Excel, PowerPoint

The base salary for this full-time position starts at $68,000.00 + bonus + benefits. Our salary ranges are determined by role, level, and location. The start displayed on this job posting reflects the target salary for new hires in Mount Airy, Maryland Area. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.   

WHAT'S IN IT FOR YOU

• Flexible working policy
• Bonus plan
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs 
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.