Sr Product Delivery Associate-Roadmap

1 month ago


Columbus, United States JPMorgan Chase Full time

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

CCB Service Product Group (SPG) is responsible for delivering end-to-end service journeys through modernized applications that allow for a seamless customer experience across channels and lines of business. We are focused on delivering the most effective and efficient software solutions for employees involved in servicing JPMC customers, including Chase Branch staff, Call Service Centers, and more. More than 66MM customers are serviced through this software, and 100k employees use the software firm-wide. How we deliver is equally as important as what we deliver. The Strategy team within SPG provides support to product members and leadership in multiple capacities - driving forward data-driven decisions through relationship management, reporting, and facilitating process.

As a Senior Product Delivery Associate in CCB Operations Service Product Strategy Team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. This role will expose you to critical processes within SPG, with a focus on product-wide process development, agile backlog and roadmap management, and especially cross-product relationships and outgoing dependency management.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies related to OKRs, Backlog & Roadmap Management, and Outgoing Dependency Prioritization and Cross-Product Relationships Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated experiences driving projects requiring analytical thinking, attention to detail and problem-solving abilities Strong communication skills - both written & verbal - with ability to quickly solve problems and present ideas and results to multiple stakeholders; superior verbal and interpersonal skills Demonstrated performance in either product management or relevant domain area Experience executing operational management and change readiness activities Experience in product deployment processes
Preferred qualifications, capabilities, and skills

Experience or aptitude with project management software like Jira, Jira Align, and Confluence Data Analysis and reporting experience, ability to review data sets and provide concise and digestible reports for various audience Developed knowledge of the product development life cycle Comfort with Microsoft suite of tools, especially PowerPoint, Excel, and OneDrive

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.


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