Customer Service Associate
4 weeks ago
- Must be willing to work ANY 8-hour shift within our hours of operation, 8am-8pm Eastern Time, Monday-Friday, based on business need (NO WEEKENDS)
- SALARY: $42,000- plus ability to earn 5% annual bonus
- 10 Weeks Paid Virtual Training
- Upcoming Training Class: July 1st, 2024 - September 13th, 2024
- Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
- Educate customers about their life insurance policies with MassMutual
- Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
- Balance time effectively to ensure the department meets expected service levels
- Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
- 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
- High School Diploma (or GED)
- 2+ years of Customer Service Experience
- Proficiency with Microsoft Office Suite
- Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking
- Bilingual a plus (Spanish)
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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