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Legal Secretary/Child Support Program

3 months ago

Bradenton, United States Manatee County Clerk of Circuit Court & Comptroller Full time
Job Summary

The Manatee Clerk’s Child Support Program provides comprehensive case management including; locating parents responsible for the support of a child, establishing paternity, obtaining, enforcing and modifying child support orders. This position is responsible for providing superior service to the public and to other Clerk’s employees and for accurately and effectively performing administrative support the CSP Program Attorneys.  The Legal Secretary/CSP position is a full-time, non-supervisory position reporting to the (section) Supervisor.

Minimum Qualifications

High school diploma or GED Two years’ experience as a legal assistant or legal secretary, preferably family law Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite Basic mathematical aptitude, as well as alpha and numeric filing skills are required Familiar with division’s procedure, terminology and systems Must type at least 35 words per minute Ability to prioritize multiple assignments based on importance Ability to work in team environment

Organizational Values

Along with the satisfactory performance of this job's essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk's Office.Service to AllEveryone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.IntegrityI will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk's policies.RespectI will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.CommunicationI will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.OwnershipI accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.TeamworkI hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.DevelopmentI will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk's office so I can be of the most service to our customers.

Essential Functions

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience. Maintains a complete and accurate record, using the case management system and established division procedures. Ability to effectively interpret and utilize required filing and information systems for case processing. Monitors and processes arrest and release court documents to the local Sheriff’s office as assigned. Performs clerical and receptionist duties for CSP legal division. Ability to de-escalate complex matters. Completes assigned tasks accurately and timely. Maintains multiple attorney court calendars.  Provides assistance to other CSP teams as needed. Initiates and Responds to requests from external and internal business partners. Gathers information, analyzes case data and takes next appropriate action. Interacts with other legal services providers, attorneys, judiciary, Program Legal Office and other business partners. Makes recommendations based on case information and documentation received. Communicates effectively both verbally and in written form. Works in a team environment; assist in providing support for several attorneys. Prepares documents for e-filing. Work is performed under the close supervision of a higher-level supervisor or an attorney and is reviewed through conferences for the achievement of desired results. Regular and reliable attendance is an essential function of this job. ESSENTIAL MENTAL AND PHYSICAL FUNCTIONSThe essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position. Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information Sitting for prolonged periods of time Repetitive actions/motion of one or both hands Hearing ordinary conversation and office sounds Verbal communication in person and on the phone Written communication by hand and on PC  Bending/squatting/kneeling Ability to quickly adapt to changes Ability to lift up to 25 pounds