Principal Technical Consultant, Employee Workflow Products Expert Implementation Services
3 weeks ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role:
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant, Employee Workflows is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow HR Service Delivery (HRSD), Talent Acquisition (TA), Talent Development (TD), Legal Service Delivery (LSD) and Workplace Service Delivery (WSD) products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
- Be the technical expert in how to best support HR, talent acquisition/development, legal, and workplace services by configuring erviceNow HRSD, TA, TD, LSD and/or WSD products using ServiceNow best practices focused on configuration vs. customization
- Support the engagements efforts for HR, talent acquisition/development, legal, and workplace services-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow HRSD, TA, TD, LSD and/or WSD product’s standard capabilities in their efforts to improve their HR, talent acquisition/development, legal, and workplace services processes
- Lead customer design workshops focused on ServiceNow Platform and HRSD, TA, TD, LSD and/or WSD Solution technology
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Develop required portal components
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
In order to be successful in this role, we need someone who has:
- A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-ITSM, e.g. CIS-HRSD, CIS-CSM, etc.) and/or Micro-Certifications
- At least 8+ years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an HR, talent acquisition/development, legal, and workplace services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading HR, talent acquisition/development, legal, and/or workplace services and related systems and tools such as:
- HCMs (Workday, SAP SuccessFactors, Oracle, etc.)
- Talent acquisition/development systems (e.g., Cornerstone, BrassRing, Taleo, iCIMS, etc.)
- Legal systems (e.g., Clio, MyCase, etc.)
- Workplace services (e.g., Nuvolo, Tririga, etc.)
- Service delivery (e.g., Remedy, Salesforce, etc.)
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team build
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
Advisory Solution Consultant
2 days ago
Vienna, Virginia, United States ServiceNow Full timeJob DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Experience, Customer Workflow, ITX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant...
-
Senior Consultant
3 days ago
Vienna, Virginia, United States ESRI Full timeJob Title: Senior Consultant - Natural Resources ExpertAt ESRI, we are seeking a highly skilled Senior Consultant - Natural Resources Expert to join our team. As a key member of our organization, you will play a critical role in helping our clients make informed decisions by leveraging location intelligence.Responsibilities:Collaborate with marketing and...
-
Technical
2 months ago
Vienna, United States Shuvel Digital Full timeLocation: VIenna, VA-1 day week onsite required Responsibilities: Implement and coordinate knowledge management activities/processes to include content analysis, document management, data capture, portals, and customer reporting create, curate and distribute on-demand content through multiple online channels, including, internal platforms, learning...
-
Manufacturing Solutions Expert
4 weeks ago
Vienna, Virginia, United States ServiceNow Full timeAbout ServiceNowAt ServiceNow, our technology enables global progress, driven by our exceptional team. We move swiftly to deliver innovative solutions for our clients and communities. By joining ServiceNow, you become part of a team of forward-thinkers committed to pushing boundaries and realizing dreams.Our MissionWe are honored to be recognized as one of...
-
Technical Consultant for IT Projects
2 weeks ago
Vienna Center, Ohio, United States ZephyrTech Full timeSystem Migration and Consulting ExpertWe are seeking a highly skilled Technical Consultant to join our team at Vienna Center. As a key member of our team, you will be responsible for planning, testing, and executing system migrations and merges, as well as providing consulting services to our clients.Key Responsibilities:System Migrations/Merges: You will...
-
Advisory Pre-Sales Solution Consultant
1 week ago
Vienna, Virginia, United States ServiceNow Full timeJob Title: Advisory Pre-Sales Solution Consultant - Federal HealthcareAt ServiceNow, we're transforming the way organizations work. As a member of our Solution Consulting team, you'll play a critical role in driving our future success by supporting Solution Sales. You'll work closely with Sales, Product Management, and the executive team to guide revenue...
-
Software Development Expert
3 weeks ago
Vienna, Virginia, United States Leidos Full timeAbout LeidosLeidos is a company that values its employees and prioritizes their growth and development. We offer a range of benefits, including paid time off, flexible schedules, and career growth opportunities.Job SummaryWe are seeking a Software Developer to support a technical development program for our Sponsor's Web-based applications. The successful...
-
Advisory Pre-Sales Solution Consultant
1 week ago
Vienna, Virginia, United States ServiceNow Full timeJob Title: Advisory Pre-Sales Solution Consultant - Federal HealthcareAs a key member of our Solution Consulting team, you will play a critical role in driving revenue growth for our Federal Healthcare product. You will work closely with Sales, Product Management, and the executive team to develop and position product-specific solutions during sales...
-
Sr. Scientific Programmatic/Technical Consultant
1 month ago
Vienna, United States Aveshka Full timeSr. Scientific Programmatic/Technical Consultant Hybrid Overview Softtek Government Solutions is seeking a Sr. Scientific Programmatic/Technical Consultant. This person's services are critical in support of the Governments mission to conduct R&D and AR&D efforts to provide medical countermeasures that address the public health medical consequences of...
-
Advisory Pre-Sales Solution Consultant
4 weeks ago
Vienna, Virginia, United States ServiceNow Full timeJob DescriptionCompany OverviewServiceNow is a global market leader in the field of cloud-based platform solutions. Our innovative AI-enhanced technology connects people, systems, and processes to empower organizations to work smarter, faster, and better. With over 8,100 customers, including 85% of the Fortune 500, we are committed to making the world work...
-
Technical Solutions Consultant
4 weeks ago
Vienna, Virginia, United States Bespoke Technologies, Inc. Full timeTechnical Consultant Job OverviewESSENTIAL SKILLS AND EXPERIENCE REQUIRED Proven experience in managing cross-domain service transitions. Skilled in facilitating technical discussions with various stakeholders. Proficient in drafting clear communications for both technical and non-technical audiences. Strong understanding of cybersecurity principles,...
-
Technical Consultant for Scientific Programs
1 month ago
Vienna, Virginia, United States Aveshka Full timeScientific Programmatic/Technical Consultant Hybrid Overview Aveshka is in search of a Scientific Programmatic/Technical Consultant. This role is essential in supporting the Government's mission to conduct research and development (R&D) and advanced research and development (AR&D) initiatives aimed at delivering medical countermeasures that tackle...
-
Vienna, United States International Business & Technical Consultants Full timeOverview: IBTCI is seeking a consultant to support the financial closeout of USAID Global Health Technical Assistance Mission Support (GH-TAMS). IBTCI and its partner, Dexis Consulting Group, are implementing GH-TAMS. GH-TAMS is a $125 million five-year contract designed to provide USAID operating units working on health-related activities with short-...
-
Strategic Communications Consultant
4 months ago
Vienna, United States Dynamic Integrated Services Full timeJob DescriptionJob DescriptionStrategic Communications Consultant Dynamic Integrated Services (DIS) is a proud Service-Disabled Veteran-Owned Small Business based in the Washington, D.C. Metropolitan area providing management consulting services to federal agencies and organizations supporting the public sector. DIS offers exceptional client services in the...
-
Beauty Services Expert
4 weeks ago
Vienna, West Virginia, United States Ulta Beauty Full timeAbout the RoleWe are seeking a highly skilled and experienced Beauty Services Expert to join our team at Ulta Beauty. As a key member of our team, you will be responsible for delivering exceptional customer service and providing expert advice on beauty and skincare products.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to guests,...
-
Technical Consultant for Scientific Programs
4 weeks ago
Vienna, Virginia, United States Aveshka Full timeTechnical Consultant for Scientific Programs Hybrid Position Overview Aveshka is in search of a Technical Consultant for Scientific Programs. This role is essential in aiding the Government's mission to carry out research and development (R&D) and advanced research and development (AR&D) initiatives aimed at delivering medical countermeasures...
-
**Cloud Engineering Principal**
3 weeks ago
Vienna, United States Navy Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled Cloud Engineering Principal to join our team at Navy Federal Credit Union. As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining cloud-based systems and solutions.Key ResponsibilitiesLead the integration of product technologies with respect to mechanical,...
-
Mainframe Developer
3 weeks ago
Vienna, Virginia, United States INSPYR Solutions Full timeJob DescriptionJob Title: Mainframe Developer - Digital Payments ExpertJob Summary:We are seeking an experienced Mainframe Developer with extensive expertise in designing, developing, testing, and implementing mainframe solutions. The ideal candidate will have demonstrated technical leadership and critical thinking skills, with a strong ability to...
-
Principal Software Engineer
1 week ago
Vienna, Virginia, United States Armedia LLC Full timeJob Title: Principal Software EngineerArmedia LLC is seeking a highly skilled Principal Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, and implementing complex software systems.Job SummaryWe are looking for a talented software engineer with a strong background in...
-
Enterprise Technology Services Specialist
6 days ago
Vienna, Virginia, United States Future Proof Consulting Services Inc Full timeJob OverviewFuture Proof Consulting Services Inc is seeking a highly skilled Enterprise Technology Services Analyst to join our team. As a key member of our Desktop Automated Software Delivery Project, you will play a crucial role in expanding software titles to the application catalog in Software Center and the Service Catalog, data synchronization with...