Hotel General Manager

2 weeks ago

Fair Oaks, United States Fairfield Inn & Suites Fair Oaks Farm Full time

DUTIES & RESPONSIBILITIES

Works a minimum of 3-4 shifts per week as needed in Housekeeping, Maintenance, Laundry, Front Desk, Night Audit, and Breakfast. Handle guest complaints and/or issues. If guest is at hotel AGM is to handle issue prior to guest leaving the property. Know all the features and amenities of the hotel, and amenities and services at Fair Oaks Farms. Participates in the preparation of annual departmental budget and operates within approved budget. Maintains compliance with the company policies, practices, procedures, and safety standards. Supervises the day-to-day operation and work activities of assigned personnel. Confers and cooperates with the other property personnel to resolve operating problems and ensures coordination of property activities. Participates in property’s staff meetings. Interviews and recommends new personnel as needed. Implements training programs for assigned personnel and assures that on-going training is provided. Initiates and recommends personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations. Verify, approve, and submit ordering for all hotel departments while staying within allotted budget for each department. Reports to the General Manager, significant results, problems, and personnel actions regarding assigned personnel. Establish relationships with community leaders along with membership in civic organizations and local associations. Ensures implementation of Sales& Marketing programs by assisting in the sales call process.  Is aware of competition’s promotions, rates, and amenities.  All information and activity are to be recorded in sales automation system daily. Reports in professional clothes that are cleaned and pressed; includes name tag. Checks and records pertinent comments into front desk log. Executes other associated responsibilities as directed by the General Manager. Coordinates catering group inquiries with The Farmhouse sales & catering team. Assists in preparing payroll, coding invoices, processing guest refunds/billing corrections, direct bill invoices and statements and any other correspondence. Performs other duties as needed or assigned. Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings. Effectively manage budgeted revenue by partnering with sales and revenue management. Control purchasing to ensure effective management of controllable expenses. Hire, train, and motivate an effective hotel team to deliver on guest expectations. Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture. Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel. Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work. Listen to guests and empathize with their challenges and act on guests concerns. Always maintain professionalism consistent with hotel brand and company expectations. Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies. Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving. Strong administrative skills with intermediate experience with Microsoft Office systems Must be able to speak, read, and write in primary language used in the workplace. 8+ hours per day; stand, sit, and walk frequently throughout the workday.

QUALIFICATIONS SUMMARY  

Four Year College Degree is preferred, and/or equivalent work experience. Certification preferred: Certification as required by franchise. Previous supervisory experience in a hotel preferred. Financial knowledge required. Have working knowledge of revenue management, payroll, expenses, budgeting. Must be computer literate. Must be able to work a flexible schedule. Must be able to convey information and ideas clearly, both orally and written. Must be able to work well in stressful, high-pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, maintaining composure and objectivity. Must have excellent guest service skills; be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems. Must be effective at managing and leading a staff by listening to, understanding, and clarifying concerns and issues raised by employees and guests.

Source: Hospitality Online

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