Senior Customer Advisor

2 months ago

Tampa, United States Rapid7 Full time

Rapid7's Managed Detection and Response (MDR) service delivers world class, 24/7/365 threat detection and incident response services for our customers. By employing multiple threat detection methodologies including behavior analysis, threat intelligence, and threat hunts, the MDR team identifies both known and unknown threats across customer environments. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving us unique insights into threats that affect organizations of all sizes in all industries. By partnering with our customers above and beyond the tactical aspects of threat detection and incident response, our Senior Customer Advisors work with our customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

About the Role
As a member of Rapid7's MDR team, the Senior Customer Advisor is on the front lines helping clients defend and respond to today's biggest threats. Rapid7's Senior Customer Advisors work with Rapid7's MDR analysts and clients to ensure success in analysis technology deployment, incident detection and mitigation, and continuously delight clients. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with analysts as they are briefing a CISO on a recent breach.

In this role, you will:

  • Work closely with MDR Analysts to convey threats and recommendations to Rapid7 customers

  • Review and generate high-quality accurate and contextual customer deliverables 

  • Provide subject matter expertise and advisement to clients for industry attack trends and defenses 

  • Build strong advisory relationships with customers and continuously exceed client expectations 

  • Guide clients through MDR findings and provide subject matter expertise for response activities 

  • Ensure that MDR technology is functional, and coordinate with Rapid7's support team when needed 

  • Assist in technology deployment and client onboarding processes 

  • Gather client input and requirements across the MDR client base to influence MDR service roadmap

The skills you’ll bring include:

  • Bachelor's degree in information security or related discipline 

  • Significant client relationship management experience 

  • Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense 

  • Strong understanding of common enterprise technologies 

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

  • Information Security consulting experience 

  • Prior technology deployment and configuration experience 

  • Experience with logging technologies and concepts 

  • Strong project management and prioritization abilities


We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
 

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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