Guest Service Agent

1 month ago

Miami Beach, United States Winter Haven Hotel, Autograph Collection Full time
Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary.  Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.

Your Background and Skill

High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own ItAbout Us

Designed by acclaimed architect Albert Anis, the Winter Haven’s glamorous façade was first unveiled on Ocean Drive in 1939.  Originally crafted as a simple yet sophisticated ocean front hotel, much of the historic soul and elegance of the Art Deco movement remains today.

Located on a quiet corner steps from the beach at 1400 Ocean Drive, the Winter Haven is a heavenly hideaway where architecture is the star.  A unique escape cleverly disguised as a hotel, the hotel’s exclusive location allows guests the opportunity to stay on South Beach’s most famous and energetic street, yet escape to one of 71 welcoming guestrooms.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Source: Hospitality Online

  • Guest Service Agent

    3 months ago

    Miami Beach, United States Hilton Cabana Miami Beach Resort Full time

    DescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...

  • Guest Service Agent

    1 month ago

    Miami Beach, United States Moxy South Beach Full time

    OverviewOpportunity:  Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    3 months ago

    Miami Beach, United States Moxy Miami South Beach Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Overnight Guest Service Agent

    3 months ago

    Miami Beach, United States Cardozo Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Agent

    2 months ago

    Miami Beach, United States Moxy South Beach Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    3 months ago

    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Services Agent

    4 weeks ago

    Miami Beach, United States Miami Growth - Highgate Hotels Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    1 month ago

    Miami Beach, United States Miami Growth - Highgate Hotels Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 months ago

    Miami Beach, United States The Gates South Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 months ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Services Agent

    3 months ago

    Pismo Beach, United States The Cliffs Hotel and Spa Full time

    Job DescriptionJob DescriptionGuest Services Agent - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel &...

  • Guest Service Agent

    1 month ago

    Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full time

    Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Guest Service Agent

    1 month ago

    Miami, United States Hampton Inn & Suites Miami Wynwood Design District Full time

    OverviewOpportunity:  Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    3 months ago

    Pismo Beach, United States Martin Resorts Full time

    As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...

  • Guest Services Agent

    1 month ago

    Pismo Beach, United States Martin Resorts Full time

    As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...

  • Guest Services Agent

    4 days ago

    Miami, United States Sextant Stays, Inc. Full time $19 - $20

    Job DescriptionJob DescriptionHere at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon...

  • Guest Services Agent

    3 months ago

    Fernandina Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Guest Services Agent

    2 months ago

    Fernandina Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Guest Service Agent-1

    3 months ago

    Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full time

    Come be a part of something bigger! Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...

  • Guest Service Agent

    1 month ago

    Virginia Beach, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent** Location: Virginia Beach, VA, US Property Name: La Quinta by Wyndham Virginia Beach Req Id: 13673 La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Virginia Beach location in Virginia Beach , Virginia . **Job Summary** The Guest Service Agent is responsible for providing...