General Manager

4 weeks ago

Weirton, United States Burger King Full time

JOB SUMMARY:

The Restaurant Manager has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RM mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and BKC compliance within the restaurant across all shifts. An RM should be able to work long and/or irregular hours, including extra shifts, as needed, for proper functioning of the restaurant.

PRINCIPAL RESPONSIBILITIES AND KEY ACTIVITIES:

  1. Leads Operations Excellence: Directs efficient and accurate preparation and sale of products and preventive maintenance of restaurant facilities for Customer Promise delivery.
  • Provides operations direction to team in a clear, concise and positive way and coaches others to lead operations (Leads People/Influences Others)
  • Sets an example for team by working hard to implement shift plans and ensure swift and smooth operations (Gets Results)
  • Identifies and resolves bottlenecks in operations to improve speed of service (Solves Problems)
  • Gets the right people involved to prevent and resolve restaurant equipment problems (Solves Problems)
  • Monitors BK operational programs, processes and metrics to identify restaurant issues; Involves management team in resolving operational challenges (Shows Drive/Leads People/Solves Problems)
  • Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions (Influences Others)
  1. Leads Customer Promise Delivery: Motivates and directs team members to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience (Influences others/Shows Drive)
  • Works with team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner (Leads People/Solves Problems)
  • Directs team to take pride in the details of delivering the customer promise and Brand Delivery Standards (Gets Results)
  • Demonstrates flexibility to meet different team needs to ensure customer promise delivery (Can Play Many Roles)
  • Identifies and implements local strategies to market the restaurant and promote restaurant involvement in the community (Shows Drive /Gets Results)
  1. Builds Team Talent: Provides coaching and feedback to crew and managers on crew stations, BKC products, processes and policies; leads restaurant management team in recruiting, selecting and retaining effective crew talent.
  • Delegates work to team members in a way that encourages them to work together to ensure the restaurant operates to BKC Standards (Leads People)
  • Coaches management team members on people leadership skills and management tools for maximum efficiency and promotability; makes them feel their contributions are valuable (Leads People)
  • Review restaurant’s operational, financial and marketing targets and results to set challenging goals for self and team, provide timely performance feedback and ensure accountability (Shows Drive /Leads People)
  • Coaches management team with knowledge of employment laws and policies and delegates new responsibilities in building crew talent (Leads People)
  • Leads the development and implementation of strategies to identify/hire/promote/orientate and retain effective crew talent; assists District Supervisor with management recruitment and selection (Gets Results)
  • Identifies effective team members who are "at-risk-of-departing" and takes appropriate action for retention (Influences Others)
  1. Manages Restaurant Profit and Loss: Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures; maintaining inventory; managing labor; and applying financial report analysis to enhance restaurant results
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew and management (Has Expertise)
  • Prepares restaurant financial plan to include sales, operating expenses and profits (Has Expertise)
  • Oversees the forecasting, ordering, accounting and maintaining of restaurant product and supply inventories (Has expertise)
  • Coaches team to effectively implement marketing/sales strategies (i.e., upselling tickets, focus on value menu) (Influences Others/Gets Results)
  • Seeks best practices from others to enhance use of restaurant financial controls (Learns Quickly)
  • Coaches management team to identify new ways to enhance restaurant profit and loss with marketing and inventory and labor management (Leads others/has Expertise/Solves Problems)
  • Removes performance barriers and provides resources for crew and restaurant to perform well (Solves Problems)
  1. Ensures Restaurant Compliance: Enforces compliance of government regulations, employment law, food safety, Security, operations and policies and procedures relating to all restaurant activities across shifts.
  • Directs the team to maintain BK restaurant and equipment cleanliness and sanitation standards (Gets Results)
  • Takes initiative to immediately take action on violations of safety, sanitation or security policies by reporting violations to District Supervisor; Performing appropriate damage control; and identifying long-term prevention measures (Shows Drives /Solves Problems)
  • Motivates and educates restaurant team to comply with loss control procedures and to maintain a safe and secure environment for customers and the team (Leads People)
  • Shows that District Supervisor he/she can be relied upon to maintain restaurant compliance (Influences Others)
  • Works with restaurant management to identify indicators of compliance issues across shifts; Leads restaurant audits (Leads People/Solves Problems)

MINIMUM QUALIFICATIONS:

  1. Must be at least eighteen (18) years of age.
  2. High school diploma or equivalent, with two (2) years of college or equivalent preferred
  3. Demonstrated leadership and development skills with a minimum of 2-4 years of excellent performance standards with a BURGER KING® Restaurant or a comparable work record, preferably in a restaurant or in the retail/hospitality industry
  4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
  5. Strong math and Windows-based computer literacy.
  6. The incumbent has completed the following internal certification training programs or is willing to complete them within the timeframe prescribed by BKC, including but not limited to: Basic Foundations Training, Serve Safe® Essentials.

CRITICAL RELATIONSHIPS:

  1. Reports to District Supervisor
  2. May be coached by Director of Company Operations
  3. Supervises restaurant Crew Team Members and Management Team



Perform such similar, comparable, or related duties as may be required or assigned.

  • General Manager

    1 month ago

    Weirton, United States Taco Bell Full time

    General Manager Weirton, WV General Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant General Manager is the leader of the TEAM who establishes the...

  • General Manager

    4 weeks ago

    Weirton, United States Taco Bell Full time

    General Manager Weirton, WV General Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant General Manager is the leader of the TEAM who establishes the...

  • Assistant Store Manager

    1 month ago

    Weirton, United States Executive Leadership Solutions Full time

    Job Summary:Our client is a regional franchisee of a national brand of convenience stores. We are actively recruiting for an Assistant Store Manager in the Clarksburg, WV location. The Assistant Store Manager is responsible for assisting with day to day store operations, including training, supervising employee and providing top notch customer service. The...

  • Assistant Store Manager

    3 weeks ago

    Weirton, United States Executive Leadership Solutions Full time

    Job Summary:Our client is a regional franchisee of a national brand of convenience stores. We are actively recruiting for an Assistant Store Manager in the Clarksburg, WV location. The Assistant Store Manager is responsible for assisting with day to day store operations, including training, supervising employee and providing top notch customer service. The...

  • Assistant Restaurant Manager

    1 month ago

    Weirton, United States Taco Bell Full time

    Assistant Restaurant Manager Weirton, WV Assistant Restaurant Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as an Assistant Restaurant Manager at Charter Foods? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! Why should you apply? *...

  • Assistant Restaurant Manager

    4 weeks ago

    Weirton, United States Taco Bell Full time

    Assistant Restaurant Manager Weirton, WV Assistant Restaurant Manager Are you a highly skilled and motivated individual looking for an immediate opportunity as an Assistant Restaurant Manager at Charter Foods? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! Why should you apply? *...

  • Production Control Manager

    1 week ago

    Weirton, United States Precoat Metals Full time

    Job DescriptionSUMMARY: Participates in the development and refinement of production schedules. The selected individual will directly track and analyze new and ongoing orders, implement production changes as required and coordinating changes with Production Management and Customer Service. This individual will work closely with procurement to maintain...

  • Production Control Manager

    1 month ago

    Weirton, United States Precoat Metals Full time

    Company DescriptionSince 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film...

  • Production Control Manager

    2 weeks ago

    Weirton, United States Precoat Metals Full time

    Company DescriptionSince 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film...

  • Production Control Manager

    1 month ago

    Weirton, United States Precoat Metals Full time

    Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film...

  • Production Control Manager

    4 weeks ago

    Weirton, United States Precoat Metals Full time

    Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film...

  • Production Control Manager

    1 week ago

    Weirton, West Virginia, United States Precoat Metals Full time

    Job DescriptionJob DescriptionCompany DescriptionSince 1961, Precoat Metals ) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink...

  • Production Control Manager

    4 weeks ago

    Weirton, United States Precoat Metals Full time

    Job DescriptionJob DescriptionCompany DescriptionSince 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing...

  • Production Control Manager

    3 weeks ago

    Weirton, United States Precoat Metals Full time

    Company Description Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film...

  • Contracts Manager

    1 month ago

    Weirton, United States Form Energy Full time

    Are you ready to build America's clean energy future with the team that will deliver? Form Energy is an American energy technology and manufacturing company. We are pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and affordable energy, every day of the year. Form Energy has been recognized by TIME as...

  • Contracts Manager

    3 weeks ago

    Weirton, United States Form Energy Full time

    Are you ready to build America's clean energy future with the team that will deliver? Form Energy is an American energy technology and manufacturing company. We are pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and affordable energy, every day of the year. Form Energy has been recognized by TIME as...

  • Manager, HR/IR

    4 weeks ago

    Weirton, United States Crown Cork & Seal USA, Inc. Full time

    :: Position Overview: The Human Resources Leader will direct the Human Resources activities to ensure the facility meets all state, local and federal requirements while complying with Crown policies and procedures.   Duties And Responsibilities: Reporting directly to the Plant Manager the Human Resources Manager responsibilities would include, but not...

  • Staff Design Manager

    5 days ago

    Weirton, United States Petroplan Full time

    The Client looking for a talented Staff Design Manager to drive the design and execution of our first-in-kind battery factory and beyond. You will be an extension of the senior leadership team and will drive collaboration between factory engineering, manufacturing, construction and operations teams to ensure our plans are aligned and critical paths are...

  • District Manager

    5 hours ago

    Weirton, United States OSL Retail Services Full time

    Overview: DISTRICT MANAGER OSL is a dynamic, people-driven company providing outsourced sales services for some of North Americas biggest Fortune 500 companies. We hire passionate people looking for their next big career challenge. Our culture is our foundation. Passionate employees, great customer service and long-term relationships is the foundation of the...

  • Project Manager, Equipment and Maintenance

    3 weeks ago

    Weirton, United States Form Energy, Inc. Full time

    Are you ready to build America's clean energy future with the team that will deliver? Form Energy is an American energy technology and manufacturing company. We are pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and affordable energy, every day of the year. Form Energy has been recognized by TIME as...