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Manager, Stadium Facilities Infrastructure and Operations

2 months ago

Glendale, United States teamworkonline Full time

Position: Manager, Stadium Facilities Infrastructure and Operations â Full Time/Exempt

Department: Information Technology

Reports to: Vice President, Information Technology

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

 

Cardinals Organizational Summary:   

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League.  Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see whatâs happening here. 

 

Summary:  

The Arizona Cardinals are seeking a motivated, enthusiastic, passionate, and experienced technology manager with a background in medium to large scale environments. This position will be part of a dynamic and multifunctional technical team that supports, secures, and maintains the Arizona Cardinals technology with a focus on State Farm Stadium and surrounding properties. This corporate environment spans venues and facilities in Glendale, Tempe, and the Greater Phoenix Area and collaborates with innovative technology vendors and venue partners to support Arizona Cardinals football games and live events throughout the year.

This position is part of the technology department and will be based in Glendale and will support infrastructure, events, and operations at State Farm Stadium and other locations as required. The main responsibilities for this position include managing and maintaining the venue infrastructure, collaborating with stadium partners, developing a plan and schedule to support live events while leveraging state of the art venue technology to support networking, ticketing, point-of-sale, wi-fi, and related systems.

Cybersecurity and monitoring are high priorities of the Arizona Cardinals and the National Football League; thus, the server systems and related data and downstream applications must be safeguarded 24/7/365.  This position is also responsible for support and troubleshooting for the Cardinals, related businesses, and vendors/partners with technology related issues.

This position will support day to day IT infrastructure and systems in addition to live events (Cardinalâs football games, concerts, activities, and events) with Cardinals related properties.  This role will be involved with many aspects of support for systems used by all staff and others if needed, potentially requiring 7 days a week and night schedules. Other responsibilities include event support, game day duties at games, training camp and extended trips.

 

Primary Job Duties:

The Manager, Stadium Facilities Infrastructure and Operations will have daily responsibilities including, without limitation, to the following:  

  • Provides support and management of infrastructure, networks, and technology operations at State Farm Stadium.
  • Manages coordination of computing hardware, software, and office equipment.
  • Collaborates with ASM, Craft, Insignia, and related stadium partners in relation to technological needs and systems.
  • Develops and implements policies to support live events needs via technology.
  • Supports networking infrastructure at State Farm Stadium to deliver public wi-fi and enhance the fan experience 365 days/year.
  • Manages Cisco UC telephony, NFL sideline technology, stadium networking technology.
  • In collaboration with the VP of Technology and IT staff members, manages the configuration, installation, access, upgrades, conversions and troubleshooting of infrastructure and systems.
  • Represents IT at stadium property related event meetings and coordinates live event support. Manages the stadium infrastructure support team. Manages external requests from 3rd parties to support Cardinals games, and live events.
  • Develops and implements policies and operational procedures in relation to venue and event centric technical operations.
  • Collaborates with the National Football League (NFL) and related partners to address operational needs for gameday and live events as needed.
  • Partners with infrastructure and facilities-based contractors and partners.
  • Other duties as assigned.

 

Qualifications/Requirements:

  • Education: Bachelor's degree in computer science, management information systems, or a related technical discipline, or equivalent experience.
  • Experience: At least 4-7 years of relevant IT management experience.
  • Must be able to work in a fast-paced and ambiguous environment; handle multiple tasks with the ability to reprioritize and shift priorities quickly.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
  • A high degree of personal integrity and consistently put the interests of the organization first.
  • Must be a fierce communicator and cross-organizational collaborator.
  • Minimal Travel (

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