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Program Manager
4 months ago
About the role
The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen.
What you'll do
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Focus the team on the tasks at hand or the internal and external customer requirements
- Coordinates with internal and external customers, as necessary.
- Acts as primary touch point for customer.
- Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
- Assures that the team addresses all relevant issues within the specifications/various standards.
- Provides necessary business information.
- Serves as meeting manager or chairman.
- Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
- Ensures deliverables are prepared to satisfy the project requirements, cost and schedule.
- Helps keep the team focused and on track.
- Coordinate team logistics
- Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.
- Obtains/coordinates space, furniture, equipment, and communication lines for team members.
- Establishes meeting times, places and agendas.
- Coordinates the review, presentation and release of project documentation.
- Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks.
- Communicate team status, task accomplishment, and direction
- Provides status reporting of team activities against the program plan or schedule.
- Keeps the practice managers informed of task accomplishment, issues and status.
- Serves as a focal point to communicate and resolve interface and integration issues with other teams. Escalates issues which cannot be resolved by the team.
- Provides guidance to the team based on management direction.
- Embrace and support Computacenter’s mission and core values.
What you have
- 5-10 years experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience.
- Large Professional Services firm experience preferred
- Legally eligible to work in the United States• Must provide strong leadership including vision and promoting/leading change.
- Strong interpersonal and communication skills (both verbal and written).
- Professional self-starter, with ability to work collaboratively with others.
- Ability to collaborate with technical Engineers and sales Account Executives effortlessly.
- Ability to work with a cross-functional team that includes all levels of the organization.
- Project a professional image and strong business acumen during customer interactions.
- Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services.
- Excellent computer skills including Microsoft Office. Familiarity with Microsoft Project and other Project Management tools preferred.
- Ability to create and maintain processes and ensure they are followed.
- Some travel required (up to 50%).
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
