Maintenance Technician

3 weeks ago

Roseville, United States Invitation Homes Full time

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can't refuse

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today We're looking forward to getting to know you

Job Summary

The Maintenance Technician position is responsible for performing high-quality, cost-effective maintenance work within single family rental homes owned by the company, providing excellent customer service to residents, and follow all company operational and safety policies, processes, and procedures. This is an important, resident-facing role at Invitation Homes with daily interaction with the company's customers. This position is assigned a company vehicle and will travel between homes in a geographic region, delivering timely and professional maintenance service to residents.

Essential Job Duties and Responsibilities

Promptly and professionally complete maintenance service requests across multiple trade categories (e.g., electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, HVAC (minor), and appliances)

Provide excellent customer service and promote a quality living experience for all residents

Complete ProCare visits throughout resident's lease term to perform proactive maintenance and repairs in order to reduce future reactive maintenance service requests

Provide continuing education to residents regarding important maintenance topics such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.

Complete general property condition assessments ('GPCA') at all property visits and submit alerts to property management for items that require immediate attention

Review and use Technician-specific reports/scorecards to identify opportunities for improvement

Perform repairs to vacant properties while they are on-the-market or during the turn process

Properly utilize and care for company-supplied tools, materials, and vehicles

Perform other duties as assigned

Education and/or Experience

High School diploma or equivalent

Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required

Skills/Specialized Knowledge

Broad knowledge of residential construction and mechanical systems and ability to perform general residential maintenance work

Knowledge and experience making repairs in the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances

Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people

Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines

Ability to read, write and understand English proficiently, multi-lingual a plus

Ability to use mobile devices (i.e. iPad and/or iPhone) and various mobile applications

Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce

Ability to perform basic mathematical functions

Ability to make quick and effective decisions and analyze and resolve problems

Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible

Ability to maintain confidentiality

Ability to drive an automobile

Licenses or Certifications

Current driver's license and automobile insurance required

Licenses and/or certification as required by state law

The following certifications are preferred but not required:

OSHA 10

EPA Certification, Type I and II

HVAC Certification

CPO certification (pool)

Other Requirements

Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Must maintain professional appearance and comply with prescribed uniform and appearance policy

Must comply with all safety regulations, including the use of personal protective equipment (safety googles, gloves, mask, etc.) when directed and/or appropriate

Ability to perform limited work on weekends and traditional holidays as needed

Must provide basic hand and power tools

Extensive travel within assigned portfolio required

Physical and Mental Demands

Standing, walking, and/or sitting for extended periods of time

Frequent climbing, reaching, and use of fingers

Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

Ability to lift and/or move an excess of 50 pounds or more

Ability to use standard maintenance equipment

Ability to operate assigned equipment and vehicles

Abil.

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