Front Desk Manager

4 weeks ago


Park City, United States Westgate Resorts Full time

Job Description

The Front Desk Manager is responsible for overseeing the Front Office department, ensuring optimal financial, service, and procedural outcomes. This role involves fostering team member engagement, enhancing guest satisfaction, and driving financial performance in alignment with the vision of Westgate Resorts. The Front Desk Manager collaborates closely with department heads to contribute to the overall success of the property.

Oversee the Front Office department by providing guidance and leadership to team members.

As the leader overseeing the entire employee life cycle, you are involved in every stage, from interviewing and hiring to training and evaluating performance.

Play a crucial role in fostering a positive work environment, which involves handling guest concerns, resolving problems, and implementing both rewards and disciplinary actions when necessary.

Audit Front Desk work and tasks to uphold accuracy and adherence to standards. Running room reports, verifying rates, and conducting nightly bucket checks.

Actively engaged in guest interactions, managing both check-ins and check-outs, and correcting Front Desk transactions.

Prepare the Night Audit task sheet and the seamless transition of shifts.

Writing vouchers, running folios, and performing balance calculations to assist the accounting department.

Readily available to answer phones when needed.

Monitor resort's performance on the company service score platform, such as Medallia, and devising strategies to enhance service levels across various online review platforms like TripAdvisor.

Commitment to upholding Forbes rating standards and implement effective training techniques that foster consistency in service excellence.

Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.

Hospitality|Hotel


  • Front Desk Manager

    1 month ago


    Park City, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionSalary.  Use our Daily Pay benefit and get access to your pay as you need it. Immerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort...


  • Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionHotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Desk Manager. The duties of this important position are, but not limited to:Assists the Director of Front Office in managing and...

  • Front Desk Agent

    2 weeks ago


    Park City, United States Vail Resorts Full time

    As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, front desk associate is a great starting point with huge potentia Front Desk, Agent, Office Manager, General Maintenance

  • Front Desk Manager

    2 months ago


    Park City, United States The Chateaux Full time

    ** Front Desk Manager** **Job Category****:** Rooms Division **Requisition Number****:** FRONT002782 Showing 1 location **Job Details** **Description** **For those who seek the best, there's only Stein.** Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic...

  • Front Desk Manager

    4 weeks ago


    Overland Park, Kansas, United States Westgate Resorts Full time

    Job DescriptionThe Front Desk Manager is responsible for overseeing the Front Office department, ensuring optimal financial, service, and procedural outcomes. This role involves fostering team member engagement, enhancing guest satisfaction, and driving financial performance in alignment with the vision of Westgate Resorts. The Front Desk Manager...

  • Front Desk Supervisor

    4 weeks ago


    Park City, United States Westgate Resorts Full time

    Job Description The Front Office Supervisor supports the Director of Front Office in overseeing daily operations related to guest reception, guest services, reservations, and concierge. This role includes managing financial performance and providing proactive strategic leadership. As an active business partner, the Front Office Supervisor contributes to...

  • Front Desk Manager

    2 months ago


    Kansas City, United States Hyatt Regency London Full time

    **Front Desk Manager** **$1,000 Sign-on Bonus! Only hotel in Cincinnati awarded Top Workplaces 4 years running! Come be a part of our award winning Team!** Hyatt Hotel Properties Hyatt Regency Cincinnati 151 West Fifth Streetundefined Cincinnati OH 45202 Posted: Jul 3, 2021 Share Front Desk Manager via Email **Summary** ***Only hotel in Cincinnati awarded...

  • Front Desk Supervisor

    1 month ago


    Park City, United States Steinlodge Full time

    ** Front Desk Supervisor - Chateaux** **Job Category****:** Rooms Division **Requisition Number****:** FRONT02529 Showing 1 location **Job Details** **Description** Minimum 2 years front desk /resort hotel experience. Supervisory experience preferred. Effective communicator. Excellent interpersonal skills. Strong understanding of hotel property management...

  • Front Desk Agent

    2 weeks ago


    Park City, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    2 weeks ago


    Park City, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...

  • Front Desk Associate

    2 weeks ago


    Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Are you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?" If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you Autograph Collection is a unique brand within Marriott's portfolio, where...

  • Front Desk Manager

    2 months ago


    Kansas City, United States Arbor Lodging Management Full time

    ** Front Desk Manager** **Job Category****:** Front Desk **Requisition Number****:** FRONT001730 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...


  • Park City, United States Hotel Park City Full time

    Are you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?" If so, the Front Desk position at Hotel Park City , member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you! Autograph Collection is a unique brand within Marriott's portfolio, where...

  • Front Desk Associate

    1 month ago


    Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Are you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?" If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you! Autograph Collection is a unique brand within Marriott's portfolio, where...

  • Front Desk Manager

    2 months ago


    Neptune City, United States Residence Inn Neptune Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    2 weeks ago


    Neptune City, United States Residence Inn Neptune Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    3 weeks ago


    Neptune City, New Jersey, United States Residence Inn Neptune Full time

    Job Summary:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    2 weeks ago


    Bay City, United States Lake Effect Chiropractic Full time

    Job DescriptionJob DescriptionJoin Lake Effect Chiropractic as a full-time Front Desk Manager to showcase your leadership skills and connect people with top-rate chiropractic services! Our Bay City, MI clinic needs a friendly, outgoing, and reliable person to lead our front desk and provide great customer service to patients. If you think you'd be a good...

  • Front Desk Associate

    2 months ago


    Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionAre you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?"If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you!Autograph Collection is a unique brand within...


  • Rego Park, United States Village Med & Rehabilitation Full time

    Job DescriptionJob DescriptionVillage Med & Rehabilitation/ Village Physical therapy & Chiropractic is searching for a dynamic individual to join our team as a Multi-Specialty Front Desk Manager at our location. Details about this exciting position are as follows:Position Summary: This position is responsible for the management of front desk associates,...