Outreach Specialist

4 weeks ago

Detroit, United States Wayne Metro Community Action Agency Full time

Scope:

The Outreach Specialist will be responsible for conducting street-outreach to those individuals and families who are homeless.

Essential Functions

  • Conduct street-outreach and engagement to homeless persons who are sleeping in shelters, on the streets, in encampments or other places not meant for human habitation (i.e. streets, under bridges or automobiles) through face-to-face intervention.
  • Target homeless households or individuals who are also experiencing Severe Mental Illness (SMI) or co-occurring Substance Use Disorder (SUD) and connect them to the appropriate homeless response team/coordinated entry for housing options.
  • Collaborate with Out-Wayne Continuum of Care (CoC) and neighboring CoCs to rapidly and successful house those qualifying for the PATH program. This could include work in identifying individuals on Veteran and Chronic By-Name-Lists.
  • Conduct initial housing screenings using the identified SPDAT; also providing the most appropriate level of service by assessing acuity and prioritizing need.
  • Provide light-tough case management to qualifying individuals and families.
  • Seek and secure supportive services based on specificity of need. Services may include but are not limited to assistance with housing support and connections, accessing identification and eligibility documents, food, clothing, linkage to income supports through SOAR or other avenues, linkage to physical and mental health treatment, and the development of an individualized plan for provision of services.
  • Knowledge of the Michigan Department for Health and Human Services (MDHHS) PATH Program.
  • Attend all required trainings including those required by Substance Abuse & Mental Health Services Administration (SAMHSA), Michigan Department of Health & Human Services (MDHHS) and Wayne Metro.
  • Work closely with Agency staff to share information gathered regarding services available for the homeless and subpopulations, the means through which to access those services, and contacts which may be helpful in efforts to ensure clients are well served.
  • Maintain accurate data and program records which are compatible with those maintained by WMCAA for the purpose of deriving statistics, meeting federal and state requirements, and compiling program reports as may be requested by program management.
  • Maintain a positive attitude toward assigned work, clients, staff, and a willingness to work with others.
  • Work collaboratively with Manager to identify weekly schedule, ensuring schedule aligns with PATH program goals and identified areas. Monitor and enhance effective utilization of time.
  • Actively participate in all staff meetings by being prepared utilizing problem-solving skills and providing appropriate feedback to team members.
  • Assist the Supportive Housing and Homeless Services (SHHS) department in other areas of our mission as needed and as directed by management staff.
  • Support Wayne Metro's mission of empowering individuals and communities to be strong, healthy and thriving.
  • Perform work in a manner that upholds Wayne Metro's policies and procedures.
  • Other duties as assigned.

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