Community Outreach Specialist, Bilingual

2 weeks ago

Detroit MI, United States Wayne-metropolitan Community Action Agency Full time

The Outreach Specialist will be responsible for conducting street-outreach to those individuals and families who are homeless.
Conduct street-outreach and engagement to homeless persons who are sleeping in shelters, on the streets, in encampments or other places not meant for human habitation (i.e. streets, under bridges or automobiles) through face-to-face intervention.
Target homeless households or individuals who are also experiencing Severe Mental Illness (SMI) or co-occurring Substance Use Disorder (SUD) and connect them to the appropriate homeless response team/coordinated entry for housing options.
This could include work in identifying individuals on Veteran and Chronic By-Name-Lists.
Conduct initial housing screenings using the identified SPDAT; Services may include but are not limited to assistance with housing support and connections, accessing identification and eligibility documents, food, clothing, linkage to income supports through SOAR or other avenues, linkage to physical and mental health treatment, and the development of an individualized plan for provision of services.
Work closely with Agency staff to share information gathered regarding services available for the homeless and subpopulations, the means through which to access those services, and contacts which may be helpful in efforts to ensure clients are well served.
Maintain accurate data and program records which are compatible with those maintained by WMCAA for the purpose of deriving statistics, meeting federal and state requirements, and compiling program reports as may be requested by program management.
Maintain a positive attitude toward assigned work, clients, staff, and a willingness to work with others.
Actively participate in all staff meetings by being prepared utilizing problem-solving skills and providing appropriate feedback to team members.
Assist the Supportive Housing and Homeless Services (SHHS) department in other areas of our mission as needed and as directed by management staff.
Support Wayne Metro’s mission of empowering individuals and communities to be strong, healthy and thriving.
Perform work in a manner that upholds Wayne Metro’s policies and procedures.
This job operates in a professional office environment with a usually quiet noise level. Bachelor’s degree in human services preferred or a combination of education and experience.
Minimum of three years’ experience conducting street outreach to hard sleepers and those experiencing a severe and persistence mental illness,
Knowledge of Wayne County demographics, the needs of the homeless and those at-risk of homelessness in Wayne County and services available to meet those needs.
Experience with the Michigan Homeless Management Information System (HMIS) preferred but not required.
Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word and Excel. Perform work in a manner that upholds Wayne Metro policies and procedures.
Travel Requirements:
Ability to travel to various sites.
Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.
Work schedule is Monday Friday, with specific hours (and occasional Saturdays) to be determined by department needs.

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