Assistant Contact Center Manager

2 weeks ago

Brownsville, United States Teleperformance USA Full time

Category : Client Operations

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement program
Purpose

Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

Your Responsibilities

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. Through demonstrated individual performance; promote the highest standards of ethical and professional conduct. Thrive as a team player in a fast-paced, high-energy, change-oriented environment. Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client Performs other related duties and assignments as required.
Qualifications

Bachelor's degree from an accredited college or university or equivalent work experience Two to three years of contact center management experience. Currently a supervisor or above with excellent TOPS implementation skills Experience managing programs with varying service objectives, agent skill requirements and technical solutions. Strong verbal, listening, and written communications skills required Excellent attendance history is required. Some travel may be required Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Required Experience

Minimum of two years of call center management experience. Experience managing multiple programs concurrently is a plus. Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements. Excellent verbal and oral communication skills.
Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

  • Assistant Contact Center Manager

    2 weeks ago

    Brownsville, Texas, United States Teleperformance USA Full time

    Category : Client OperationsAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global...

  • Assistant Store Manager

    6 days ago

    Brownsville, United States The TJX Companies, Inc. Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Call Center Supervisor

    5 days ago

    Brownsville, United States Lit Fiber, LLC Full time

    Job DescriptionJob DescriptionThe Call Center Supervisor (CCS) will be responsible to make sure that customers receive the highest level of service and quality by assisting and supporting their team to provide the best customer service. This role is responsible for overseeing the work of their team. They ensure that all members of the team are working...

  • Assistant Store Manager

    7 days ago

    Brownsville, United States Marshalls Full time

    JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with...

  • Driver/Attendant for Daycare Center

    4 weeks ago

    Brownsville, United States Sunglo Home Health Service Inc. Full time

    *Responsibilities:** *Assist Participants:* Provide support and assistance to adults attending the day care center. This may include helping with mobility, personal care, and other daily activities.* *Supervision:* Ensure the safety and well-being of participants at all times. Be aware of their whereabouts and follow emergency procedures (e.g., fire drills,...

  • Assistant Community Manager

    5 days ago

    Brownsville, United States AOG Living Full time

    Our national multi-family management company seeks an Assistant Community Manager with a 'Whatever it Takes' attitude to assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects. Summary The Assistant Community manager serves as the strength and support of the property by...

  • Assistant Community Manager

    7 days ago

    Brownsville, United States AOG Living Full time

    Our national multi-family management company seeks an Assistant Community Manager with a "Whatever it Takes" attitude to assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects.Summary:The Assistant Community manager serves as the strength and support of the property by...

  • Manager Pharmacy Operations

    6 days ago

    Brownsville, Texas, United States HCA Healthcare Full time

    Description This position is incentive eligible. IntroductionDo you want to join an organization that invests in you as a Manager Pharmacy Operations? At Valley Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsValley Regional...

  • Manager RN Operating Room

    5 days ago

    Brownsville, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a(an) Manager RN Operating Room you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Valley Regional Medical Center which is a part of the nation’s leading...

  • Manager Pharmacy Operations

    6 days ago

    Brownsville, United States HCA Healthcare Full time

    Description This position is incentive eligible. IntroductionDo you want to join an organization that invests in you as a Manager Pharmacy Operations? At Valley Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three...

  • Assistant Product Manager

    2 weeks ago

    Brownsville, United States First Brands Group, LLC Full time

    General Purpose:The Repairs Group Assistant Product Manager plays a critical role supporting new product development & overall line management. The position will work cross-functionally with Engineering, Marketing, & Operations alongside the Fuel or Water PM to ensure Product Line(s) are well maintained and forging ahead to align with Company Goals &...

  • Assistant Product Manager

    2 weeks ago

    Brownsville, United States First Brands Group, LLC Full time

    General Purpose:The Repairs Group Assistant Product Manager plays a critical role supporting new product development & overall line management. The position will work cross-functionally with Engineering, Marketing, & Operations alongside the Fuel or Water PM to ensure Product Line(s) are well maintained and forging ahead to align with Company Goals &...

  • Certified Surgical First Assist

    7 days ago

    Brownsville, Texas, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Certified First Assist OR opening with Valley Regional Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsValley Regional Medical Center, offers a total rewards package that...

  • Certified Surgical First Assist

    5 days ago

    Brownsville, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Certified First Assist OR opening with Valley Regional Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsValley Regional Medical Center, offers a total rewards package that...

  • Legal Assistant

    16 hours ago

    Brownsville, United States The Law Office of Eddie Lucio Full time

    Legal Assistant The Legal Assistant position provides essential support to the attorney by performing a variety of administrative and clerical tasks. This role involves managing schedules, preparing legal documents, conducting research, maintaining files, ensuring that the legal team operates efficiently and effectively. Job Description/Duties Document...

  • Legal Assistant

    3 hours ago

    Brownsville, Texas, United States The Law Office of Eddie Lucio Full time

    Legal AssistantThe Legal Assistant position provides essential support to the attorney by performing a variety of administrative and clerical tasks. This role involves managing schedules, preparing legal documents, conducting research, maintaining files, ensuring that the legal team operates efficiently and effectively.Job Description/DutiesDocument...

  • Assistant Store Manager

    1 month ago

    Brownsville, United States Optimal Wireless Full time

    Job DescriptionJob DescriptionJob Title: Assistant Store ManagerLocation: Optimum Wireless Stores (Various Locations)Company Overview: Optimum Wireless is an AT&T Authorized Retailer and leading provider of telecommunications services, offering a wide range of wireless products and solutions to customers across the country. We are committed to providing...

  • Assistant Service Manager

    2 weeks ago

    Brownsville, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Prairie Creek Estates - Brownsville, TN Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs,...

  • Assistant Service Manager

    1 month ago

    Brownsville, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Prairie Creek Estates - Brownsville, TN Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs,...

  • Guest Response Team Agent-

    6 days ago

    Brownsville, United States DSG Full time

    Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Guest Response Team Agent. The ideal candidate is responsible for monitoring the daily service orders, ER tickets and daily communication with our market locations. NOW OFFERING ON DEMAND PAY OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: *...