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Strategic Communications Principal

3 months ago

Riverwoods, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
What You'll Do
The Strategic Communications Principal will play a pivotal role in shaping the organization's payments business narrative and enhancing visibility of strategic initiatives. Responsible for overseeing strategic communications, this role encompasses the development and execution of comprehensive communication strategies. From leading critical communications, ensuring internal stakeholders have the key messaging necessary for client communications to also managing external reputational risk through key communication initiatives, the Strategic Communications Principal will be instrumental in elevating mission-driven presence and success locally, regionally, nationally and at times internationally.
How You'll Do It
A successful Strategic Communications Principal at Discover Network is dynamic, strategic and able to flex across programs, driving the organization's mission through impactful messaging and engagement with diverse audiences. You are able to be both proactive and reactive, can strategize and execute, and can tell impactful stories in a creative, yet polished manner. You are able to navigate a highly matrixed organization to ensure stakeholder perspectives are accurately reflected in processes and communications. You are energized and excited to build out foundational communications processes and norms across the organization.
Essential Duties and Responsibilities:

  • Develop and implement strategic communications plans and messaging strategies
  • Collaborate within a matrixed organization to develop and execute programmatic communication strategies that amplify messages, engage stakeholders and support multi-media tactics.
  • Monitor and assess the effectiveness of communications and related campaigns, adjusting strategy and tactics accordingly.
  • Capture and produce thoughtful stories to communicate programmatic impact to nuanced audiences across diverse channels.
  • Document key learnings and publish case studies, playbooks, and toolkits that bring value to external stakeholders and audiences.
  • Field inquiries and respond or route to the appropriate parties; support crisis/critical communications as needed.
  • Ensure proper use of organizational and program-based brand identities.
  • Stay updated on industry trends and emerging technologies to facilitate thought leadership.
  • Other duties as assigned.


Qualifications You'll Need:
The Basics:

  • Bachelor's degree in communications, English, or related field
  • 6+ years of relevant communications experience, ideally supporting internal and external audiences working closely with Corporate Communications, Operational Communications and Communication agencies including crisis/real-time communications.


Bonus Points If You Have

  • In lieu of education, 8+ years of experience in Journalist, PR Agency Account Representative, Communications Coordinator, or related field
  • Proven experience executing critical communications strategies.
  • A background in financial services or payments is preferred
  • Experience interpreting analytics and employing metrics to tell a story / inform decision.
  • Experience in managing communications programming across multiple initiatives, clients, organizations or constituents, with the ability to adjust and meet stakeholders and audiences where they are.
  • Excellent writing skills with the ability to produce work samples in support of candidacy.
  • Ability to operate at a strategic level, coupled with the willingness to do whatever it takes to execute in the day-to-day
  • Ability to quickly learn complex topics and communicate them effectively to different audiences.
  • Strong writing and editing skills with a keen eye for detail.
  • Exceptional organizational and project management skills.
  • Positive, adaptable mindset and thrives in a dynamic, fast-paced environment.
  • Passionate about solving problems.
  • Personal commitment to advancing in the areas of diversity, equity and inclusion.
  • Champion of the future and what's possible, even if it's never been done before.
  • Experience working with Adobe Workfront.


What are you waiting for? Apply today
And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer ( EEO is the law ). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
Application Deadline:
The application window for this position is anticipated to close on Aug-04-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.