Sr. Manager, Platform-Tools

4 weeks ago

St Paul, United States Worldpay Full time

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the role/team:

As the Manager of the Platforms and Tools Support Operations team at Worldpay, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you'll help protect and secure highly-sensitive financial data for customers around the world. You will play a critical role in identifying, analyzing, and mitigating security incidents. The ideal candidate will have a proven track record as an Support Operations leader, demonstrating the ability to lead and coordinate support efforts effectively.

What you'll own:

  • Lead team of support specialists who will be responsible for maintaining various cyber-owned platforms for Worldpay.

  • Work with Engineering to ensure that operational visibility is available for all cyber-owned applications and any new solutions are sustainably supportable.

  • Drive efforts to provide reporting and metrics that will be used to guide continuous improvement of tools and environment.

  • Create and document processes that team members will use to handle technology incidents, tickets and problems.

  • Establish culture of urgency among team, build sense of community among peer and external teams.

  • Lead team in effort to create foundational documentation for all tools within Cyber environment.

  • Provide technical guidance to team, establish culture of continuous learning and improvement.

* Collaboration and Communication: Work closely with cross-functional teams, including IT, legal, and management, to ensure a cohesive and coordinated response to security incidents. Communicate effectively with stakeholders at all levels.


* Organizational Change: Drive cultural and operational changes within the organization to foster a proactive approach to incident response and cybersecurity awareness.


* Program Strategy: Develop and execute a multi-year technology support strategy that incorporates key elements such as staff growth, technology maturity and needs of dependent teams.

What you bring:

Bachelor's degree in computer science or the equivalent combination of education, training, or work experience. Experience in a team lead or manager role highly desired.


Typically requires five or more years of experience with:

  • Leading geographically disparate and remote teams in various technology disciplines

  • Leading the following technology disciplines: Endpoint Security, Data Security, Database Encryption, Network Security, Vulnerability Management, SIEM, Cloud Security

  • Agile methodology including using common tools such as Jira, structing Program Increments, managing sprints and backlogs, tracking resource usage

  • ITIL fundamentals such as ticket management, technology incident management, major incident management, change management, etc.

  • Proficiency in time management, communications, decision making, presentation and organizational skills

  • Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules

  • Excellent decision-making and problem-solving skills plus verbal and written communication skills to technical and non-technical audiences of various levels in the organization

  • Experience establishing and maintaining effective working relationships with employees and/or clients

  • Proven leadership skills including team planning, mentoring, reporting, establishing goals and objectives, standards, and setting priorities

Worldpay perks - what we'll bring for you:

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

  • A competitive salary and benefits.

  • Time to support charities and give back to your community.

  • Parental leave policy.

  • Global recognition platform.

  • Virgin Pulse access.

  • Global employee assistance program.

What makes a Worldpayer:

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-JK1




Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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