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Field Service Engineer III, Bioprocess

2 months ago

Cambridge, United States Thermo Fisher Scientific Full time
Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Job Title: Field Services Engineer

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you'll be supported in achieving your career goals

Position Summary:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocess Equipment & Automation division, along with consulting at customer sites.

Key Responsibilities
  • Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
  • Chip into high-value service-related procedures and documents.
  • Work closely with other departments to improve customer experience.
  • Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.
  • Provides up-to-date service reporting on customer activities.
  • Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
  • Developing and maintaining positive relationships with customers in assigned territory.
  • Help Service Sales Representative on service orders.
  • Support product quality improvement.
Education/experience:
  • Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
  • University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills
  • Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
  • Delta V or other control software experience is a plus.
  • Outstanding teammate, who can work with counterparts and customers across the world.
  • Self-motivated, self-starter with strong communication skills.
  • Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
  • Well oral and written English skill.
  • Able and willing to travel extensively.
  • Minimum of two years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired