Partner Success Manager

3 weeks ago

San Francisco, United States WalkMe Full time

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

 

As a Partner Success Manager, you will be a trusted advisor and coach to a portfolio of WalkMe sales and delivery partners, helping them boost the value of their products and services by incorporating the WalkMe DAP. You will understand your partners’ go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients. You will report to the Manager of Partner Success

What You'll Own

  • Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
  • Guide Partners through their certification programs.
  • Provide hands-on process training for WalkMe delivery and client success.
  • Monitor and support Partners in client engagements to ensure high-quality delivery.
  • Monitor Partner performance metrics including client satisfaction and days to go live.
  • Manage risk and coordinate ticket escalation.
  • Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
  • Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies

What You Need to Succeed

  • 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives.
  • You've maintained a book Strategic customer or partner accounts.
  • Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment.

What Sets Us Apart

  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more

Our job titles may span more than one career level. The starting OTE for this role is between $144,000 and $155,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.


TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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