Front Desk Agent

4 weeks ago

Miami, United States Four Points By Sheraton Miami Airport Full time

General Job Description

The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.

Essential Functions

Maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests on every interaction using the 10/5 or 15/5 rule. Ensure that all guests feel welcomed to the property. Register guests and assign rooms. Conduct check-out processes. Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Respond to phone calls, and retrieve guest mail, faxes and packages. Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. Attend team meetings and celebrations. Follow all company and safety and security policies and procedures along with all other company policies. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Education/Skill Requirements

High school graduate or GED completion. Ability to communicate effectively and clearly. Demonstrate good computer skills. Accurately handle cash and post charges. Hotel experience preferred but not mandatory, some customer service background required. Ability to speak Spanish is a plus. Knowledge of computer terminology desired. Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment. Requires the ability to work varied shifts, including nights, weekends and holidays. Time management skills. Ability to communicate effectively with the public and other employees.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

Healthcare Insurance (Medical, Dental & Vision) 401(k) Plan STD & LTD Life Insurance Wellness Program Vacation/Paid Time Off Tuition Assistance Discounted Hotel Room Rates Community Service Program

Source: Hospitality Online

  • Front Desk Agent

    4 weeks ago

    Miami, Florida, United States Miami Patrol Eagle Protection, LLC. Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Miami Patrol Eagle Protection, LLC. with the position of Front Desk Agent - Miami Patrol Eagle Protection, LLC. which was opened this. If this job matches your qualifications, please send your application directly through our...

  • Front Desk Agent

    3 weeks ago

    Miami, United States The Emerald at Brickell Condominium Association Inc Full time

    Job DescriptionJob Description Benefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryWe are seeking a positive, reliable Front Desk Agent to join our team. You will be working at the main entrance desk of high-rise residential building. As a Front Desk Agent, you will be the first person to greet residents and...

  • Front Desk Agent

    3 weeks ago

    Miami, United States The Emerald at Brickell Condominium Association Inc Full time

    Job DescriptionJob DescriptionBenefits:Health insuranceBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob SummaryWe are seeking a positive, reliable Front Desk Agent to join our team. You will be working at the main entrance desk of high-rise residential building. As a Front Desk Agent, you will be the first person to...

  • Front Desk Agent

    1 week ago

    Miami, United States Miami Patrol Eagle Protection, LLC. Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our residents. The Front Desk Agent will provide customer service expertise for our residential communities. Responsibilities also include maintaining communication...

  • Front Desk Agent

    2 days ago

    Miami, United States Miami Patrol Eagle Protection, LLC. Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our residents. The Front Desk Agent will provide customer service expertise for our residential communities. Responsibilities also include maintaining communication...

  • Front Desk Agent

    3 weeks ago

    Miami, United States Miami Patrol Eagle Protection, LLC. Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our residents. The Front Desk Agent will provide customer service expertise for our residential communities. Responsibilities also include...

  • Front Desk Agent

    3 weeks ago

    Miami, United States Miami Patrol Eagle Protection, LLC. Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our residents. The Front Desk Agent will provide customer service expertise for our residential communities. Responsibilities also include...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States Eskipe Investment Full time

    Job DescriptionJob Description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Front Desk Agent

    2 weeks ago

    Miami Beach, United States FirstService Full time

    Of Role:? Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of o Front Desk, Agent, Hotel, Property Management

  • Front Desk Agent- Luxury Residential

    1 week ago

    Miami, United States Associa Full time

    The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and Residential, Front Desk, Agent, Resident, Customer Service, Hospitality, Hotel, Property Management

  • Front Desk Agent

    2 weeks ago

    Miami, United States Four Seasons Hotels & Resorts Full time

    Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    3 weeks ago

    Miami, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Front Desk, Agent, Computer, Hotel

  • Front Desk Agent

    2 weeks ago

    Miami Beach, United States Loews Hotel & Resorts Full time

    Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Front Desk, Agent, Hotel, Skills

  • Hotel Front Desk Agent

    2 days ago

    Miami, United States Hospitality Demo Account Full time

    Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keep daily records...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States HirefinderRPO Full time

    We are seeking a Front Desk Agent Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States HirefinderRPO Full time

    👓 We are seeking a Front Desk Agent 💪Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, United States HirefinderRPO Full time

    👓 We are seeking a Front Desk Agent 💪Responsibilities:Familiar with local area and provides dining, shopping, entertainment, attraction, and travel information to hotel guests & residents.Follows up with guests in an exceptionally timely, thorough, and professional manner. Maintains proper condition of hotel/s lobby and oversees the provision of hotel...

  • Front Desk Agent

    1 week ago

    Miami, United States Courtyard by Marriott MiamiCoral Gables Full time

    Courtyard by Marriott is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include 401k, employee discounts, and much more. Essential Job FunctionsGreet guests immediately with a friendly, sincere welcome. Maintain eye contact...

  • Front Desk Agent

    3 days ago

    Miami, United States Eurostars Hotel Company Full time

    JOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall Eurostar luxury hotel experience. We need someone to work 40 hours weekly. FRONT DESK DUTIES: - Welcomes guest by greeting, answering questions, responding to requests. - registers guest by obtaining or...

  • Front Desk Agent- Luxury Residential

    1 week ago

    Miami, United States Associa Full time

    Job Description The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly attitude, able to meets and greets residents; checks guests and service providers...