Guest Service Representative

3 weeks ago

Elizabeth, United States Courtyard Newark Elizabeth Full time
Additional Information Evening Shift
Job Number 24064646
Job Category Rooms & Guest Services Operations
Location Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                             High school diploma or G.E.D. equivalent.

Related Work Experience:     No related work experience.

Supervisory Experience:        No supervisory experience.

License or Certification:         None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you. 

Source: Hospitality Online

  • Guest Service Representative

    3 weeks ago

    Elizabeth, United States Marriott International Full time

    Additional Information Evening ShiftJob Number 24064646Job Category Rooms & Guest Services OperationsLocation Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations...

  • Guest Service Representative

    3 weeks ago

    Elizabeth, New Jersey, United States Courtyard Newark Elizabeth Full time

    Additional Information Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations in...

  • Guest Service Representative

    3 weeks ago

    Elizabeth, New Jersey, United States Marriott International Full time

    Additional Information Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations in...

  • Agent - Guest Service>

    2 weeks ago

    Elizabeth, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AJL3 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Rep.

    3 weeks ago

    Elizabeth City, United States Hampton Inn Elizabeth City Full time

    Job DescriptionJob DescriptionThe guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities.  Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area...

  • Sales Representative

    2 days ago

    Elizabeth, United States Motion express Full time

    Job Overview: We are seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating leads, building relationships with potential customers, and closing sales. This is a great opportunity for someone who is passionate about sales and enjoys working in a fast-paced...

  • Room Service Attendant

    2 weeks ago

    Elizabeth, United States Caesars Southern Indiana Full time

    Job DescriptionJOB SUMMARY: This position is responsible for delivering and setting up food and beverage service in guest rooms. This position assists in the preparation of food service supplies and setting up of the cart. Reviews orders for proper presentation and completeness prior to delivery.KEY JOB FUNCTIONS: Provide prompt, friendly and complete...

  • Auto Sales Representative

    3 weeks ago

    Elizabeth, New Jersey, United States OPEN ROAD AUTO GROUP Full time

    Open Road SubaruTremendous OpportunityWith Room to GrowSales Consultant/Specialist/GeniusOpen Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the "Road Most Travelled" and the "Road Most Successful.Sales Representative...

  • Director, Marketing VI

    2 days ago

    Elizabeth, United States Simon Property Group Full time

    Job Location: The Mills at Jersey Gardens The successful candidate's responsibilities will include, but not be limited to: Develop and execute an annual marketing plan which strategically utilizes all platform programs, supports the corporate marketing objectives and positively impacts the center's core financial objectives: EBIDTA, SBV income, leasing,...

  • Director, Marketing VI

    24 hours ago

    Elizabeth, United States Simon Property Group Full time

    Job Location: The Mills at Jersey Gardens The successful candidate's responsibilities will include, but not be limited to: Develop and execute an annual marketing plan which strategically utilizes all platform programs, supports the corporate marketing objectives and positively impacts the center's core financial objectives: EBIDTA, SBV income, leasing,...

  • Food Service Worker Senior

    5 days ago

    Elizabeth, United States RWJ Barnabas Full time

    Job Summary The Food Service Worker Senior is responsible to serve meals to patients in a professional efficient manner and explain patients the room service meal ordering process. This position will provide menu based on diet prescription; evaluate the patients capability to utilize room service system, communicate the same with nurse/dietitian to...

  • Food Service Worker Senior

    2 weeks ago

    Elizabeth, United States Trinitas Regional Medical Ctr Full time

    Job Summary The Food Service Worker Senior is responsible to serve meals to patients in a professional efficient manner and explain patients the room service meal ordering process. This position will provide menu based on diet prescription; evaluate the patients capability to utilize room service system, communicate the same with nurse/dietitian to...

  • Room Attendant

    2 weeks ago

    Elizabeth, United States Hilton Hotels & Resorts Full time

    As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for perf Room Attendant, Substitute, Attendant, Hospitality, Hotel

  • Housekeeper

    2 days ago

    Elizabeth, United States Marriott International Inc Full time

    Job Number 24064430Job Category Housekeeping & LaundryLocation Residence Inn Newark Elizabeth/Liberty International Airport, 83 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill...

  • Housekeeper

    2 weeks ago

    Elizabeth, United States Marriott International Inc Full time

    Job Number 24064430Job Category Housekeeping & LaundryLocation Residence Inn Newark Elizabeth/Liberty International Airport, 83 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill...

  • Housekeeper

    3 weeks ago

    Elizabeth, United States Residence Inn Newark ElizabethLiberty International Airport Full time

    Job Number 24064430Job Category Housekeeping & LaundryLocation Residence Inn Newark Elizabeth/Liberty International Airport, 83 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill...

  • Housekeeper

    3 weeks ago

    Elizabeth, New Jersey, United States Residence Inn Newark ElizabethLiberty International Airport Full time

    Job Number Job Category Housekeeping & LaundryLocation Residence Inn Newark Elizabeth/Liberty International Airport, 83 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with...

  • Housekeeper

    3 weeks ago

    Elizabeth, United States Courtyard Newark Elizabeth Full time

    Job Number 24060021Job Category Housekeeping & LaundryLocation Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and transport...

  • Housekeeper

    2 weeks ago

    Elizabeth, New Jersey, United States Courtyard Newark Elizabeth Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to...

  • Inside Sales Representative

    5 days ago

    Elizabeth City, United States Carter Lumber Full time

    Job DescriptionJob DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come...