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BMC Helix Operations Management(BHOM) Associate Consultant
2 months ago
GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.
AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.
Key Responsibilities/Duties
- Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Provide L2/L3 operational support on BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM), as per agreed SLAs
- Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
- Administer and maintain BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM) Solution. Ensure the platforms are running efficiently, with optimal performance and availability.
- Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs.
- Continuously monitor system performance and health metrics. Identify and address performance issues, bottlenecks, and anomalies to ensure reliable and effective operations.
- Monitor and analyse end point events and performance metrics. Provide insights and recommendations to clients on event monitoring planning.
- Diagnose and resolve issues related to BHOM/TSOM applications. Provide technical support to address complex problems and ensure minimal disruption to services.
- Continuously monitor system performance and capacity metrics. Identify trends, anomalies, and potential issues. Implement corrective actions to maintain system stability and performance.
- Oversee the integration of BMC solutions with other systems and third-party applications. Ensure seamless data flow and interoperability between systems.
- Implement minor upgrade, patches, and new features for BMC solutions, ensuring updates are deployed with minimal impact on ongoing operations.
- Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures. Ensure that documentation is up-to-date and accessible.
- Provide training and support to end-users and stakeholders on BMC solutions. Share best practices and help clients maximize the value of their capacity management tools.
- Adhere to industry best practices and standards, including ITIL, for capacity management and system administration. Ensure compliance with internal policies and client agreements.
- Assist customer drive adoption of the monitoring solution across the environments
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement.
