Customer Service Manager
1 month ago
Job Description:
Alliance Data Systems is seeking a part-time Customer Service Manager to join our team in Phoenix, Arizona. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for overseeing our customer service department and ensuring exceptional service delivery to our clients.
Responsibilities:
- Manage and lead a team of customer service representatives to ensure high levels of customer satisfaction
- Develop and implement customer service policies and procedures
- Monitor and evaluate customer service metrics to identify areas for improvement
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Train and mentor customer service staff on best practices and customer service techniques
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices in customer service
Requirements:
- Bachelor's degree in business or a related field
- Proven experience in a customer service management role
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to multitask and prioritize in a fast-paced environment
- Dedicated and motivated with a passion for customer satisfaction
- Excellent planning and persuasion skills
Benefits:
- Life insurance
- Joining bonus
- Company equipment provided
Working Environment:
At Alliance Data Systems, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to delivering exceptional service to our clients and we offer a supportive and collaborative work environment to help you succeed.
Deadline to Apply:
July 22, 2024
Equal Opportunity Statement:
Alliance Data Systems is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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