Athletics Ticket Office Assistant

Posting Details

Posting Details

Job Title Athletics Ticket Office Assistant
Requisition Number DU12136
Department Name 12D00:UKAA - Administrative Support
Work Location Lexington, KY
Salary Range This position is paid biweekly with compensation starting at $15 per hour with the opportunity to earn overtime
Type of Position Temporary
Position Time Status Part-Time
Required Education
Bachelor's Degree from an accredited institution.

Required Related Experience
None

Required License/Registration/Certification
None

Physical Requirements
To be able to lift, push, pull objects up to 50 lbs.

Shift
Days, Evenings & Weekends. Monday - Friday 8:00 am - 4:30 pm (37.5 hours/week), plus required evening and weekend overtime hours.

Job Summary
The University of Kentucky Athletics Department is currently seeking candidates for a paid intern position in the Ticket Office unit. Under the general direction of the Assistant AD for Ticket Operations, with specific supervision provided by his/her designees, this position will assist full time staff members in the coordination and operation of all ticketing functions for varsity sports and other special events. The University of Kentucky Athletics Department sponsors 23 varsity sports and provides ticketing services for Football, Men's Basketball, Women's Basketball, Baseball, Softball, Volleyball and Gymnastics, Men's Soccer, Women's Soccer along with numerous postseason and special events.

This internship is designed to expose the individual to all aspects of ticket operations, while using the Archtics computerized ticketing system. The objective of the internship is to help the individual learn all aspects of athletic ticketing, including customer service management, day-to-day operations, game day management, innovative ticket sales strategies, fiscal responsibility and a greater understanding of the athletic department as a whole.

The Ticket Office Internship is a temporary one-year commitment beginning in May/June 2024 and ending in June 2025. The internship may be renewed for a second one-year term at the discretion of the Assistant AD for Ticket Operations.

Review of applications will begin immediately and continue until a qualified applicant has been selected.
Please include three professional references along with the resume and cover letter.

Responsibilities include but are not limited to:

(1) Operations
• Provide daily coverage for ticket office phones and windows, while demonstrating exemplary customer service skills to ensure a first-class fan experience. Effectively and accurately answer inquires, explain policies, educate fans and resolve issues.
• Responsible for using the Archtics system to assist with order entry and customer inquiries regarding ticket and donation accounts.
• Assist in the planning, supervision and operations at athletic events (including ticket sales, will call, ticket resolution, access control and complimentary admission gates).
• Coordinate and/or assist with managing ticket operations for assigned sports.
• Assist in the training, supervision and support of student staff.
• Manage and process inbound and outbound mailings.
• Assist with daily printing of tickets and organization and distribution of will call tickets.
• Prepare invoices and receipts for customers as requested.
• Work in a professional and positive manner with various internal departments including event management, facilities, development, marketing and strategic communications.
• Active participation in weekly ticket operations staff meetings.
• Manage ticket office beginning and end of day duties.

(2) Systems & Finance
• Assist with season ticket payment plan compliance.
• Assist with daily reconciliation of sales and batch reporting.
• Assist with student ticketing systems processes and operations.
• Assist with implementing and testing purchase processes.
• Assist with billing inquires in a professional manner.

(3) Communications, Customer Service & Sales
• Proactively sell season tickets, mini-plans, single-game tickets, group tickets and annual fund donations.
• Assist with renewing, servicing and retaining accounts by providing exemplary service and responding to customer needs.
• Recommend improvements for the customer ticketing experience.
• Assist the Marketing Department with coordinating youth and group admissions.
• Assist in monitoring the ticket office website for necessary updates.
• Conduct annual ticket pricing research.
• Assist with fan engagement initiatives, tabling at events and other special projects.

(4) Other duties as assigned. Responsibilities are subject to change as needed for departmental efficiency and based upon interests.

Skills / Knowledge / Abilities
o Passionate, dedicated, hardworking and organized with excellent written, verbal and interpersonal communication skills and a strong desire to pursue a career in customer service or college athletics.
o Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems and mobile platforms.
o Organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.
o Demonstrated sense of initiative and the ability to work independently and as part of a team.
o Ability to handle high pressure situations while being courteous and following appropriate customer service standards.
o Ability to establish effective working relationships with departmental employees and achieve objectives in a team environment.
o Superior integrity, ownership, accountability and responsibility.
o Prior experience with ticket operations and/or sales is preferred.
o Familiar with SEC and NCAA procedures and protocols.

Does this position have supervisory responsibilities? No
Preferred Education/Experience
Bachelor's Degree from an accredited institution in business, sports management, or related field.

Experience working in a customer service role or setting.

Must be fully committed to delivering an exceptional guest experience for every customer by effectively responding and attending to customer needs.

Demonstrated sense of initiative and the ability to work independently and as part of a team.

Extra consideration will be given to qualified candidates with previous experience working in a ticket office setting or with the Archtics ticketing system.

This position requires the flexibility to work extended hours, including nights, weekends and some holidays in addition to weekly office hours. Must work all home football games and other ticketed events as assigned.

Deadline to Apply 07/31/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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