Guest Service Agent
4 weeks ago
- Welcome guest upon arrival and check-in according to established standards and procedures.
- To handle all keys, mail, telephone, messages, and other items for guests as requested.
- To provide information and to assist all guests.
- To provide courteous and efficient service and if possible, to comply with every guest request.
- To make reservations at the counter when the reservation department is closed.
- To assign a room and prepare keys for all arriving guests and groups.
- Maintain excellent guest relations with in-house guests at all times.
- Post all charges immediately and update the folios.
- Balance credit cards, charges, and cash.
- Project a courteous and hospitable attitude at all times.
- Be familiar with all room types, and rates in the hotel and upsell.
- Handle guest complaints promptly.
- Know guest room security, emergency, and fire procedures.
- Be familiar with hotel facilities as well as major-city attractions and provide guests with information when requested.
- Audit, balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. (30%)
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. (25%)
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. (20%)
- Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
- Balance and close all bank ticket codes, daily. (5%)
- Run night audit nightly after ensuring all revenues are in balance. (5%)
- Perform the duties of a Front Desk Clerk including express checkouts. (5%)
Source: Hospitality Online
-
Guest Service Agent
4 weeks ago
Skokie, Illinois, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeHOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with situations of all kinds with a Sense of Urgency. While this document describes the general nature and level of work...
-
Guest Service Agent
3 weeks ago
Skokie, Illinois, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeWelcome guest upon arrival and check-in according to established standards and procedures.To handle all keys, mail, telephone, messages, and other items for guests as requested.To provide information and to assist all guests.To provide courteous and efficient service and if possible, to comply with every guest request.To make reservations at the counter when...
-
Guest Service Agent
4 weeks ago
Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeHOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with situations of all kinds with a Sense of Urgency. While this document describes the general nature and level of...
-
Guest Services Manager
3 weeks ago
Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeThe Guest Service Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Guest Service Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and...
-
Guest Services Manager
3 weeks ago
Skokie, Illinois, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeThe Guest Service Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Guest Service Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and...
-
Front Office Supervisor
1 week ago
Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeSummary: The main purpose of the Front Office Supervisor is the supervision and training of the Front Office Agent in the correct and appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. HOTEL VALUES: This description of responsibilities is...
-
Front Office Supervisor
2 weeks ago
Skokie, Illinois, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeSummary: The main purpose of the Front Office Supervisor is the supervision and training of the Front Office Agent in the correct and appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. HOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance...
-
Call Center Patient Services Representative
3 weeks ago
Skokie, United States Webster Dental Management Full timeWebster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...
-
Call Center Patient Services Representative
4 weeks ago
Skokie, United States Webster Dental Management Full timeJob DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...
-
Bartender>
3 weeks ago
Skokie, United States The Capital Grille Full timeThe Capital Grille - 4999 Old Orchard Center [Beverage Server / Barback / Banquet Attendant] As a Bartender at The Capital Grille, you'll demonstrate genuine hospitality and deliver exceptional guest services in the bar area by: Mixing, garnishing and serving alcoholic and non-alcoholic drinks; Helping guests be aware of and choose menu items, taking orders...
-
Host - Skokie Chili's - No Experience Required
2 weeks ago
Skokie, United States Brinker International Full timeRole Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...
-
Insurance Producer/Sales
7 days ago
Skokie, United States Independent Insurance Agents Full timeVP of Commercial lines/VP of Personal lines Worthy Insurance Group, a national Property & Casualty Insurance Brokerage with locations in Skokie, IL and East Lansing, MI is looking for both Commercial lines and Personal Lines Sales Producers. This position requires an innate drive to succeed, an entrepreneurial spirit, a desire to learn and creative...
-
Room Attendant
4 weeks ago
Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeSummary: Executes guest room cleaning by “ The ABC’S” of Housekeeping.HOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with...
-
Room Attendant
3 weeks ago
Skokie, Illinois, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timeSummary: Executes guest room cleaning by " The ABC'S" of Housekeeping.HOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with situations of all kinds with a Sense of...
-
Product Guide
4 days ago
Skokie, Illinois, United States Arc'teryx Equipment Full timeYour Opportunity at ARC'TERYX:You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn...
-
Bartender
2 weeks ago
Skokie, Illinois, United States Crosby's Kitchen - Niles Full timeCrosby's Kitchen - Niles is looking for a bartender to join our team part-time and full-time. We are a small, tightly-knit team of service industry professionals seeking someone with a positive attitude, integrity, and experience. Crosby's Kitchen - Niles is a casual family-friendly favorite restaurant located at 6480 Touhey Ave in Niles Opening in the...
-
Dishwasher
4 days ago
Skokie, United States Longhorn Steakhouse Full timeLonghorn Steakhouse - 3300 W Touhy Avenue [Busser / Cleaning / Porter] As a Dishwasher at Longhorn Steakhouse, you'll: Clean dishes, utensils, glassware, pots and pans; Assist in maintaining a clean and safe restaurant; Stock supplies for the service and culinary teams; Work together as a team to deliver a great LongHorn Steakhouse experience for...
-
Shift Leader>
1 day ago
Skokie, United States Penn Station Full time[Restaurant Supervisor / Shift Manager] - 7158 Carpenter Rd. - As a Shift Lead @ Penn Station, you'll do lots of jobs including: Manage the team while running shifts; Lead and Train team members; Balance EOD reports; Be a responsible key holder; Prepare, cook, and serve food; Clean and maintain the restaurant; Use the Point of Sale to place and cash out...
-
Collection Manager
4 days ago
Skokie, United States Halsted Financial Services Full timeCompany Overview: Halsted Financial Services is a leading collections agency committed to revolutionizing the accounts receivables sector with innovative solutions. Since our establishment in 2009, we have reshaped the collections narrative while delivering value to clients and providing top-tier service to consumers. Join our vibrant team at Halsted...
-
Banquet Cook
7 days ago
Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full timePurpose and Performance Goals: The purpose of this job is to perform the duties of Banquet Cook in accordance with company standards for satisfactory performance.Job Description: Essential Duties and Responsibilities are as follows (other duties may be assigned): Reports to Restaurant Chef for daily tasks. Completes daily prep responsibilities – sets...