Guest Services Manager in Training

4 weeks ago

Myrtle Beach, United States tapwage Full time

Guest Services Manager In Training:

Responsibilities:

- Ensures Outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations.
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.
- Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
- Provide information about the hotel and its amenities.
- Assist with room reservations and changes.
- Process payments and maintain accurate records.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Perform other duties as assigned by management.

Requirements:

- High school diploma or equivalent
- Previous experience in a hotel front desk or customer service role
- Previous Supervisor/Manager experience
- Strong leadership and communication skills
- Ability to multitask and work in a fast-paced environment.
- Excellent problem-solving skills
- Proficient in Microsoft Office and hotel management software
- Flexible schedule, including weekends and holidays.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

E.O.E.

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