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Restaurant Host

2 months ago

Allentown, United States teamworkonline Full time

Overview

The Host greets and facilitates guest experience by properly welcoming all guests, organizing server sections, accompanying guests to their tables and maintaining an efficient guest flow. Guest’s first and last point of contact with a Chickie’s & Pete’s Team Member and there for the service they provide is critical to starting and ending the guest’s experience in a positive manner.

 

This role pays between 9-12 per hour and is tip eligible.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

  • Ensure that the foyer and host area is clean and neat at all times
  • Smile and maintain a positive attitude at all times
  • Greet guests in a warm, friendly and professional manner
  • When possible, seek out guests personally when their table is ready rather than making an announcement
  • Accompany guests to their tables and let them know who their server will be
  • Inform guests about new menu items/specials, entertainment and area events
  • Communicate with staff to ensure seating of guests occurs as per the organized seating chart in an order that does not overload the kitchen or a particular server
  • Answer the phone in a friendly and professional manner. Always remember the person on the other end is a potential guest
  • Respond appropriately to guest complaints; bring any issues to management’s attention
  • Accompany guests who are there for a party to the appropriate party area
  • Carefully pack all to-go orders
  • Perform cashier functions for take-out orders and merchandise
  • Stock all retail items and take inventory as needed
  • Perform marketing and other promotional services as needed
  • Clean, clear and set tables as needed
  • Complete beginning, change, and end of shift side duties
  • Keep restrooms clean and stocked at all times
  • Thank all guests for coming as they leave the restaurant

Qualifications

  • High school diploma or equivalent preferred
  • Must be 16 or over
  • Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests
  • Ability to work a flexible schedule including nights, weekends, some holidays, and long hours
  • Ability to prioritize tasks in a fast-paced environment
  • Previous cash handling experience preferred.
  • Ability to learn to operate a cash register and corresponding system accurately.
  • Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time