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Inside Sales/Customer Service Representative

2 months ago

Portland, United States Poly-Flow LLC Full time

Job Title: Inside Sales / Customer Service

Salary Range: $21.00 hr.- $24.00 hr.

Position Reports To: Senior Management

Department: Sales & Marketing

FLSA: Non-Exempt Hourly

(Federal Labor Standards Act) – Note whether Exempt or Non-Exempt from overtime (managers, outside sales and certain professionals are exempt from overtime and categorized as Exempt)

General Summary: In the Inside Sales / Customer Service / Administrative position will require the individual to spend the necessary time to acquire the requisite product knowledge and skills necessary to become an Inside Sales/Customer Service Representative in a manufacturing environment. This individual must be hardworking, energetic, with extremely strong ethics and morals.

Major Functions:

Initially the time will be spent learning the products that is necessary to manage the position of Inside Sales/Customer Service. Transition to the Inside Sales desk and become familiar with customers, products, pricing, and our high-quality Customer Service strategy. Work in coordination with Sales / Marketing to service specific customers, assist with special projects and telemarketing. Commit 100% of your attention to providing exceptional customer service to every customer daily. Completes data entry in a manufacturing MRP system with a high concern to attention to detail. Performs other duties as assigned.

Education: Minimum H.S. diploma, ideal 1-2 years of community college, technical school, 4-year university or military service.

Experience: Unspecified. Able to show focus on work during school. Sales experience is not necessary; however, customer service experience is highly desirable. Need to be self-reliant and self-motivating.

Skills & Abilities: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Has the ability to multi-task and manage multiple customer situations simultaneously. The individual possesses excellent oral and written skills and feels comfortable communicating with all levels of personnel from the shop floor to senior management. The salesperson works with a visible sense of urgency. The ability to work in a fast-paced, activity-based sales environment. The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. The individual is comfortable working on computers and has a working knowledge of Microsoft Word, Excel, and PowerPoint. The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. The individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events. Dependability-the individual is consistently at work and on time, follows instructions responds to management direction and solicits feedback to improve performance. Safety and security-the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Contact with others: Provides routine information to and solicits situation specific information company wide from employees, managers and external relationships and general inquiries. Frequently manages calls from/contacts with confused and upset people so patience and tact are required. Maintains and extremely elevated level of confidentiality.

Supervision Received: Works under direct supervision of Senior Management.

Working Conditions: Varied work environment includes office and warehouse. Good working conditions requiring normal safety precautions. Frequent use of personal computers. May be required to lift 10-50 pounds.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience level:

3 years 5 years

Shift:

8 hour shift Day shift

Supplemental pay types:

Quarterly bonus

Weekly day range:

Monday to Friday

Work setting:

In-person

Education:

High school or equivalent (Required)

Experience:

Sales: 3 years (Required) Warehouse: 3 years (Required) Industrial Sales: 1 year (Required)

Ability to Relocate:

Portland, OR 97211: Relocate before starting work (Required)

Work Location: In person