Case Manager

Found in: beBee S US - 2 weeks ago

Decatur, United States Decatur Cooperative Ministry, Inc. Full time

Case Manager - Housing Stability

Responsibilities & Duties: 

Homelessness Diversion Services

Conduct comprehensive phone and/or in-person screenings to determine eligibility for homelessness prevention or rapid rehousing programs and/or other programs and services for homeless or at-risk families. Conduct onsite interviews and appointments for clients, providing them with all relevant information on documentation requirements, program expectations, and directions to the location. Conduct thorough individual and/or family strengths-based assessments to determine each household’s assets, needs, barriers to stability, risk factors, and potential path to stability. Maintain knowledge of resources and provide appropriate referrals to address barriers to stable housing and employment, i.e: medical, mental health, substance abuse, domestic violence, education, immigration, and children’s issues.

Rapid Re-Housing Services

Enroll clients in the appropriate rapid re-housing program and prepare complete client files, ensuring all required forms and information are included. Keep Homelessness Management Information System entries up-to-date with goals, services provided, outcomes, and follow-ups for rapid re-housing program participants. Provide effective case management to rapid re-housing program participants based on their individualized assets and needs to enable clients to pursue a path to self-reliance and stability. Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs. Provide advocacy-based case management to clients to support forward progress on goals aligned with their Individualized Service Plans. Assist participants in locating and securing safe, affordable, and convenient housing. Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing. Create and maintain consistent verbal and written communication channels between several parties (i.e., tenant, landlord, referral source, and collaborating agencies). Serve as an ongoing liaison between property managers and participants and between participants and neighbors. Act as client-advocate in landlord-tenant matters that support housing stability, diversion from eviction, and increase participant knowledge of landlord-tenant rights and responsibility. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs. Assist in developing and encouraging adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills and past debts and assist clients in obtaining and maintaining their housing. Assist participants in developing a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network to ensure ongoing direction and support as needed. Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking to resources and services. Coordinate financial assistance, as needed, to assist Rapid Re-housing program participants in meeting housing permanency goals. Establish and maintain strong relationships with federal, state, and local partners and community agencies, service providers, and others in the community. Perform all responsibilities and duties in accordance with organizational core competencies.

 

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