Case Manager

1 month ago

Decatur, Illinois, United States Decatur Cooperative Ministry, Inc. Full time

Case Manager - Housing Stability

Responsibilities & Duties:

Homelessness Diversion Services

  • Conduct comprehensive phone and/or in-person screenings to determine eligibility for homelessness prevention or rapid rehousing programs and/or other programs and services for homeless or at-risk families.
  • Conduct onsite interviews and appointments for clients, providing them with all relevant information on documentation requirements, program expectations, and directions to the location.
  • Conduct thorough individual and/or family strengths-based assessments to determine each household's assets, needs, barriers to stability, risk factors, and potential path to stability.
  • Maintain knowledge of resources and provide appropriate referrals to address barriers to stable housing and employment, i.e: medical, mental health, substance abuse, domestic violence, education, immigration, and children's issues.

    Rapid Re-Housing Services
    • Enroll clients in the appropriate rapid re-housing program and prepare complete client files, ensuring all required forms and information are included.
    • Keep Homelessness Management Information System entries up-to-date with goals, services provided, outcomes, and follow-ups for rapid re-housing program participants.
    • Provide effective case management to rapid re-housing program participants based on their individualized assets and needs to enable clients to pursue a path to self-reliance and stability.
    • Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
    • Provide advocacy-based case management to clients to support forward progress on goals aligned with their Individualized Service Plans.
    • Assist participants in locating and securing safe, affordable, and convenient housing.
    • Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
    • Create and maintain consistent verbal and written communication channels between several parties (i.e., tenant, landlord, referral source, and collaborating agencies).
    • Serve as an ongoing liaison between property managers and participants and between participants and neighbors.
    • Act as client-advocate in landlord-tenant matters that support housing stability, diversion from eviction, and increase participant knowledge of landlord-tenant rights and responsibility.
    • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
    • Assist in developing and encouraging adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills and past debts and assist clients in obtaining and maintaining their housing.
    • Assist participants in developing a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network to ensure ongoing direction and support as needed.
    • Identify participant strengths and barriers to stability and assist participants in reducing barriers and linking to resources and services.
    • Coordinate financial assistance, as needed, to assist Rapid Re-housing program participants in meeting housing permanency goals.
    • Establish and maintain strong relationships with federal, state, and local partners and community agencies, service providers, and others in the community.
    • Perform all responsibilities and duties in accordance with organizational core competencies.

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